New Jersey Sample Letter for Response to Request for Service on Expired Warranty

• Category: Letters - Nonlegal - Responses
• State: Multi-State
• Control #: US-0464LR
• Format: Word; Rich Text

Description

Sample Letter for Response to Request for Service on Expired Warranty [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP Code] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], I hope this letter finds you in good health. I am writing in response to your recent request for service on an expired warranty for your [product/service]. As a [New Jersey] resident, I understand the importance of honoring consumer rights and providing exceptional customer service. Firstly, I would like to express my gratitude for reaching out to us regarding your [product/service] and bringing the expired warranty to our attention. We value our customers' satisfaction, and it is our primary goal to address their concerns promptly and efficiently. Upon careful review of your request, we regret to inform you that the warranty for your [product/service] has indeed expired. However, as a gesture of goodwill and to ensure your continued satisfaction, we are pleased to offer you the following options: 1. Service Extension: Although the warranty has expired, we understand that unexpected issues may arise. Therefore, we are providing you with an extended service period of [number of months/years] from the date of this letter. This extended period will allow you access to our technical support team and repair services at no additional cost. 2. Product Upgrade: If you wish to explore newer and more advanced options, we offer an exclusive upgrade program for our loyal customers. By availing this program, you will receive a discount on our latest [product/service]. Our team will be happy to guide you through the upgrade process and assist with any further queries you may have. Additionally, we highly recommend considering our [optional service/package] to ensure the longevity and seamless operation of your [product/service]. This service/package is designed to provide you with extended coverage, including maintenance, repair, and replacement of select components, even beyond the warranty period. To proceed with any of the options mentioned above, please contact our customer service department at [customer service number] or [customer service email address]. Our representatives will be pleased to assist you and guide you through the necessary steps to avail of your chosen option. Again, we appreciate your continued support and the opportunity to address your concerns. Please feel free to reach out if you require any further assistance or have any additional questions. We remain committed to providing you with the highest level of service and ensuring your complete satisfaction. Thank you for choosing our company and trusting us with your [product/service]. We look forward to assisting you further. Sincerely, [Your Name] [Your Title/Position] [Company Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP Code] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], I hope this letter finds you in good health. I am writing in response to your recent request for service on an expired warranty for your [product/service]. As a [New Jersey] resident, I understand the importance of honoring consumer rights and providing exceptional customer service. Firstly, I would like to express my gratitude for reaching out to us regarding your [product/service] and bringing the expired warranty to our attention. We value our customers' satisfaction, and it is our primary goal to address their concerns promptly and efficiently. Upon careful review of your request, we regret to inform you that the warranty for your [product/service] has indeed expired. However, as a gesture of goodwill and to ensure your continued satisfaction, we are pleased to offer you the following options: 1. Service Extension: Although the warranty has expired, we understand that unexpected issues may arise. Therefore, we are providing you with an extended service period of [number of months/years] from the date of this letter. This extended period will allow you access to our technical support team and repair services at no additional cost. 2. Product Upgrade: If you wish to explore newer and more advanced options, we offer an exclusive upgrade program for our loyal customers. By availing this program, you will receive a discount on our latest [product/service]. Our team will be happy to guide you through the upgrade process and assist with any further queries you may have. Additionally, we highly recommend considering our [optional service/package] to ensure the longevity and seamless operation of your [product/service]. This service/package is designed to provide you with extended coverage, including maintenance, repair, and replacement of select components, even beyond the warranty period. To proceed with any of the options mentioned above, please contact our customer service department at [customer service number] or [customer service email address]. Our representatives will be pleased to assist you and guide you through the necessary steps to avail of your chosen option. Again, we appreciate your continued support and the opportunity to address your concerns. Please feel free to reach out if you require any further assistance or have any additional questions. We remain committed to providing you with the highest level of service and ensuring your complete satisfaction. Thank you for choosing our company and trusting us with your [product/service]. We look forward to assisting you further. Sincerely, [Your Name] [Your Title/Position] [Company Name]