[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Title] [Department/Company Name] [Address] [City, State, Zip Code] Subject: Pending Complaint Regarding [Specific Issue] Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to bring to your attention a pending complaint I have regarding [specific issue] concerning a product/service I recently purchased from [Company Name]. As a resident of New Mexico, I believe it is my right as a consumer to voice my concerns and seek a resolution to this matter. Firstly, let me provide you with a detailed account of the circumstances of this complaint. On [date of purchase], I purchased a [specific product/service] from your company. However, upon receiving the product/service, I discovered several issues that greatly affected its quality and performance. These issues include [provide a comprehensive description of the issues you encountered]. To address this matter promptly, I have attempted to contact your customer service department on multiple occasions. Despite my best efforts, I have been met with unhelpful responses, excessive wait times, and inadequate solutions. This lack of effective communication and resolution has further amplified my dissatisfaction with the overall experience. Considering the seriousness of this issue and the impact it has had on my faith in your company, I kindly request that you intervene and investigate this complaint thoroughly. I firmly believe that it is essential for your company to rectify this situation by [providing clear instructions on what resolution or outcome you expect]. As a consumer, I highly value fair business practices and trust that you share the same conviction. I urge you to take immediate action to address this complaint and provide a satisfactory resolution within [reasonable timeframe] to avoid further escalation of this matter. In conclusion, I implore you to handle this pending complaint in a professional and efficient manner. The reputation and integrity of your company are at stake. Please acknowledge receipt of this letter via [preferred contact method] and inform me of the steps you will be undertaking to resolve this issue. Thank you for your attention and cooperation. I look forward to a prompt resolution and a satisfactory resolution to this complaint. Sincerely, [Your Name]