[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Vendor Name] [Vendor Address] [City, State, ZIP] Dear [Vendor Name], I am writing to request a replacement for the damaged merchandise I recently received from your company. I placed an order for [specific item(s)] on [order date] and received the shipment on [delivery date]. Unfortunately, upon inspecting the package, I discovered that the merchandise was significantly damaged. The damaged merchandise includes [describe the item(s) and their condition in detail]. [Mention whether the packaging exhibited any signs of mishandling or damage to help support your claim.] As a loyal customer and a regular purchaser of your products, I have always appreciated the high quality and reliability your company offers. However, I am understandably disappointed to receive damaged merchandise this time. I kindly request that you promptly arrange for the replacement of the damaged items. I have enclosed photographs of the damaged merchandise for your reference [if applicable, mention that you have retained the original packaging and can provide it upon request]. Moreover, I would appreciate it if you could expedite the replacement process to minimize any inconvenience caused. Should you require any additional information or documentation to process my request, please do not hesitate to contact me. I can be reached at the aforementioned email address or phone number. I trust that you will take appropriate steps to rectify this situation promptly. Furthermore, I look forward to receiving the replacement merchandise at the earliest possible date. Your swift attention to this matter will not only restore my confidence in your products but also ensure our continued fruitful business relationship. Thank you for your prompt assistance in addressing this issue. I greatly appreciate your prompt attention to this matter. Sincerely, [Your Name]