Subject: New Mexico Sample Letter for Defective Goods — Seeking Resolution Dear [Supplier/Manufacturer's Name], I am writing to you as a customer based in the beautiful state of New Mexico, regarding a recent purchase made from your company. Unfortunately, I am extremely disappointed to report that the goods I received were defective. This letter aims to outline the issue in detail and request a suitable resolution. Keywords: New Mexico, sample letter, defective goods, customer, purchase, disappointing, issue, resolution, request Firstly, I would like to express my appreciation for choosing your company for this purchase. Your reputation, commitment to quality, and my previous satisfactory experiences had led me to trust in the excellence of your products. Regrettably, my latest encounter has left me with significant dissatisfaction. The defective goods in question were [describe the product(s) in detail: brand, model, serial number, etc.], which I purchased from your store/website on [date]. Upon receiving the product(s) on [delivery date], I immediately noticed numerous evident flaws and malfunctions. Keywords: defective goods, description, brand, model, serial number, purchased, store, website, delivery date, flaws, malfunctions To elaborate on the defects, [describe the specific issues and flaws encountered]. These problems have greatly hindered my ability to utilize the product(s) as intended, despite the reasonable care I have exercised in handling them. Keywords: elaborate, defects, specific issues, flaws, hindered, utilize, intended, reasonable care, handling Considering my rights as a consumer, as outlined by the New Mexico Consumer Protection Act (N.M. Stat. Ann. §§ 57-12-1 to 57-12-26), I request that you provide a suitable solution within a reasonable time frame. I would appreciate your consideration and prompt attention to this matter to restore my faith in your company's commitment to customer satisfaction. Keywords: consumer rights, New Mexico Consumer Protection Act, suitable solution, reasonable time frame, request, consideration, prompt attention, faith, commitment, customer satisfaction Therefore, I kindly request one of the following options: 1. Replacement: Provide me with a new [product(s)] to replace the defective one(s) at no additional cost. Ensure the replacement is devoid of any defects or imperfections. 2. Repair: Arrange for the necessary repairs to be conducted on the defective product(s) under warranty or at your expense. The repaired item(s) must be returned to me in full working condition. 3. Refund: Reimburse me the full purchase price for the defective product(s) using the original payment method. Kindly include any associated expenses incurred due to the defected item(s). Keywords: request options, replacement, new product, no additional cost, devoid of defects, repair, warranty, expense, full working condition, refund, purchase price, payment method, associated expenses I believe that cooperating swiftly and addressing this matter appropriately will mutually benefit both your company and me. Failing to provide an adequate resolution may leave me with no choice but to escalate my complaint and seek further legal remedies available under the New Mexico Consumer Protection Act. Keywords: cooperating swiftly, addressing, appropriate, mutually benefit, resolution, complaint, escalate, legal remedies, available, New Mexico Consumer Protection Act I kindly request a written response to this letter within [specific time frame, e.g., 15 business days] to ensure that we can resolve this issue promptly and amicably. Please contact me at [contact details] to discuss further and provide an update on the chosen course of action. Thank you for your attention to this matter. I sincerely hope for a positive and swift resolution that upholds the integrity of your company and restores my confidence as a valued customer. Yours faithfully, [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] Keywords: written response, specific time frame, resolve, promptly, amicably, contact details, positive resolution, integrity, confidence, valued customer.
New Mexico Sample Letter for Defective Goods
Category:
State:
Multi-State
Control #:
US-0191LR
Format:
Word;
Rich Text
Instant download
Description
This form is a sample letter in Word format covering the subject matter of the title of the form.
Subject: New Mexico Sample Letter for Defective Goods — Seeking Resolution Dear [Supplier/Manufacturer's Name], I am writing to you as a customer based in the beautiful state of New Mexico, regarding a recent purchase made from your company. Unfortunately, I am extremely disappointed to report that the goods I received were defective. This letter aims to outline the issue in detail and request a suitable resolution. Keywords: New Mexico, sample letter, defective goods, customer, purchase, disappointing, issue, resolution, request Firstly, I would like to express my appreciation for choosing your company for this purchase. Your reputation, commitment to quality, and my previous satisfactory experiences had led me to trust in the excellence of your products. Regrettably, my latest encounter has left me with significant dissatisfaction. The defective goods in question were [describe the product(s) in detail: brand, model, serial number, etc.], which I purchased from your store/website on [date]. Upon receiving the product(s) on [delivery date], I immediately noticed numerous evident flaws and malfunctions. Keywords: defective goods, description, brand, model, serial number, purchased, store, website, delivery date, flaws, malfunctions To elaborate on the defects, [describe the specific issues and flaws encountered]. These problems have greatly hindered my ability to utilize the product(s) as intended, despite the reasonable care I have exercised in handling them. Keywords: elaborate, defects, specific issues, flaws, hindered, utilize, intended, reasonable care, handling Considering my rights as a consumer, as outlined by the New Mexico Consumer Protection Act (N.M. Stat. Ann. §§ 57-12-1 to 57-12-26), I request that you provide a suitable solution within a reasonable time frame. I would appreciate your consideration and prompt attention to this matter to restore my faith in your company's commitment to customer satisfaction. Keywords: consumer rights, New Mexico Consumer Protection Act, suitable solution, reasonable time frame, request, consideration, prompt attention, faith, commitment, customer satisfaction Therefore, I kindly request one of the following options: 1. Replacement: Provide me with a new [product(s)] to replace the defective one(s) at no additional cost. Ensure the replacement is devoid of any defects or imperfections. 2. Repair: Arrange for the necessary repairs to be conducted on the defective product(s) under warranty or at your expense. The repaired item(s) must be returned to me in full working condition. 3. Refund: Reimburse me the full purchase price for the defective product(s) using the original payment method. Kindly include any associated expenses incurred due to the defected item(s). Keywords: request options, replacement, new product, no additional cost, devoid of defects, repair, warranty, expense, full working condition, refund, purchase price, payment method, associated expenses I believe that cooperating swiftly and addressing this matter appropriately will mutually benefit both your company and me. Failing to provide an adequate resolution may leave me with no choice but to escalate my complaint and seek further legal remedies available under the New Mexico Consumer Protection Act. Keywords: cooperating swiftly, addressing, appropriate, mutually benefit, resolution, complaint, escalate, legal remedies, available, New Mexico Consumer Protection Act I kindly request a written response to this letter within [specific time frame, e.g., 15 business days] to ensure that we can resolve this issue promptly and amicably. Please contact me at [contact details] to discuss further and provide an update on the chosen course of action. Thank you for your attention to this matter. I sincerely hope for a positive and swift resolution that upholds the integrity of your company and restores my confidence as a valued customer. Yours faithfully, [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] Keywords: written response, specific time frame, resolve, promptly, amicably, contact details, positive resolution, integrity, confidence, valued customer.
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