New Mexico Master Services Agreement for Information Technology Infrastructure Support Services

• Category: Contracts - Product Development
• State: Multi-State
• Control #: US-1186BG
• Format: Word; Rich Text

Description

Information technology is the study, design, development, implementation, support or management of computer-based information systems - particularly software applications and computer hardware. IT workers help ensure that computers work well for people. The New Mexico Master Services Agreement for Information Technology Infrastructure Support Services is a comprehensive contractual agreement between a service provider and the state of New Mexico, specifically dealing with the provision of IT infrastructure support services. This agreement establishes the terms and conditions under which the service provider will deliver various IT support services to the state government agencies and other participating entities. This master services agreement covers a wide range of IT infrastructure support services, ensuring that the state of New Mexico has access to robust and reliable technology infrastructure to meet its operational needs. Some key services included in this agreement are: 1. Network Administration and Management: This involves the design, installation, configuration, maintenance, and monitoring of the state's network infrastructure. It includes IP addressing, routers, switches, firewalls, and other networking components. 2. Server Administration: The service provider takes care of the setup, configuration, and maintenance of server infrastructure, ensuring its uninterrupted operation. This includes managing operating systems, server virtualization, patch management, and server security. 3. Help Desk Support: The service provider offers a centralized help desk support system, serving as the single point of contact for all IT-related queries, issues, and incidents. Help desk technicians provide technical assistance, troubleshoot problems, and escalate issues when necessary. 4. Data Backup and Recovery: The agreement encompasses the establishment of a reliable data backup strategy to prevent data loss. It includes regular backups, off-site storage, disaster recovery planning, and periodic testing of recovery processes. 5. IT Security Services: The service provider ensures the implementation and management of robust security measures to protect the state's IT infrastructure. This involves firewall configuration, antivirus management, intrusion detection, vulnerability assessments, and security incident response. 6. System Monitoring and Reporting: The service provider continuously monitors the state's IT systems for performance, availability, and security. They generate regular reports, highlighting system health, potential issues, and recommendations for improvement. The New Mexico Master Services Agreement for Information Technology Infrastructure Support Services may have different types or variations tailored to specific requirements. Some potential variations could include agreements for: 1. Cloud Infrastructure Support Services: Specifically addressing the management and support of cloud-based infrastructure environments, such as Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS). 2. Data Center Infrastructure Support Services: Focusing on the support and maintenance of physical data center facilities, including power distribution, cooling systems, hardware, and physical security. 3. Network Infrastructure Support Services: Concentrating solely on the design, implementation, and management of the state's network infrastructure, including WAN, LAN, and wireless networking. 4. Specific Agency IT Infrastructure Support Services: Providing tailored agreements to meet the unique IT infrastructure needs of specific state agencies, addressing their specific requirements and objectives. These variations of the New Mexico Master Services Agreement for Information Technology Infrastructure Support Services enable the state government to select the specific type of IT infrastructure support services required, ensuring a customized approach to meet their distinct needs.

The New Mexico Master Services Agreement for Information Technology Infrastructure Support Services is a comprehensive contractual agreement between a service provider and the state of New Mexico, specifically dealing with the provision of IT infrastructure support services. This agreement establishes the terms and conditions under which the service provider will deliver various IT support services to the state government agencies and other participating entities. This master services agreement covers a wide range of IT infrastructure support services, ensuring that the state of New Mexico has access to robust and reliable technology infrastructure to meet its operational needs. Some key services included in this agreement are: 1. Network Administration and Management: This involves the design, installation, configuration, maintenance, and monitoring of the state's network infrastructure. It includes IP addressing, routers, switches, firewalls, and other networking components. 2. Server Administration: The service provider takes care of the setup, configuration, and maintenance of server infrastructure, ensuring its uninterrupted operation. This includes managing operating systems, server virtualization, patch management, and server security. 3. Help Desk Support: The service provider offers a centralized help desk support system, serving as the single point of contact for all IT-related queries, issues, and incidents. Help desk technicians provide technical assistance, troubleshoot problems, and escalate issues when necessary. 4. Data Backup and Recovery: The agreement encompasses the establishment of a reliable data backup strategy to prevent data loss. It includes regular backups, off-site storage, disaster recovery planning, and periodic testing of recovery processes. 5. IT Security Services: The service provider ensures the implementation and management of robust security measures to protect the state's IT infrastructure. This involves firewall configuration, antivirus management, intrusion detection, vulnerability assessments, and security incident response. 6. System Monitoring and Reporting: The service provider continuously monitors the state's IT systems for performance, availability, and security. They generate regular reports, highlighting system health, potential issues, and recommendations for improvement. The New Mexico Master Services Agreement for Information Technology Infrastructure Support Services may have different types or variations tailored to specific requirements. Some potential variations could include agreements for: 1. Cloud Infrastructure Support Services: Specifically addressing the management and support of cloud-based infrastructure environments, such as Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS). 2. Data Center Infrastructure Support Services: Focusing on the support and maintenance of physical data center facilities, including power distribution, cooling systems, hardware, and physical security. 3. Network Infrastructure Support Services: Concentrating solely on the design, implementation, and management of the state's network infrastructure, including WAN, LAN, and wireless networking. 4. Specific Agency IT Infrastructure Support Services: Providing tailored agreements to meet the unique IT infrastructure needs of specific state agencies, addressing their specific requirements and objectives. These variations of the New Mexico Master Services Agreement for Information Technology Infrastructure Support Services enable the state government to select the specific type of IT infrastructure support services required, ensuring a customized approach to meet their distinct needs.