Nevada Sample Letter for Confirmation of Telephone Report of Problem Subject: Confirmation — Telephone Report of Problem Dear [Recipient's Name], I hope this letter finds you well. This is regarding our recent telephone conversation concerning a problem I encountered in [location/company name]. I am writing to request confirmation of the details discussed during the call and to ensure that the issue is properly documented. Firstly, I would like to reiterate the problem I experienced. On [date], at approximately [time], I noticed a recurring issue with [specify problem encountered]. The seriousness of this matter prompted me to report it to your esteemed department and seek an immediate resolution. During our telephonic interaction, I provided a detailed account of the problem to the customer service representative, [representative's name], over the phone. I must commend their professionalism and attentiveness throughout the conversation. They patiently listened to my concerns, asked relevant questions, and assured me that the matter would be investigated promptly. To ensure clear communication and avoid any confusion, I kindly request confirmation of the following details as discussed during the call: 1. Date and time of my phone call: [date and time]. 2. Problem description: [provide a concise summary of the problem]. 3. Reference number or ticket ID assigned to this reported issue: [if applicable]. 4. Any additional information provided by me: [mention any relevant details]. Furthermore, I would appreciate being informed of the steps taken by your department to address this problem. Understanding the actions being taken will not only grant me peace of mind but also showcase your dedication towards resolving customer issues. Please feel free to contact me at [your phone number] or via email at [your email address] if you require further information or clarification regarding my previous report. I trust that you will handle this matter with utmost urgency and professionalism. Thank you for your attention to this matter. I look forward to receiving your confirmation promptly and resolving the reported issue at the earliest convenience. Yours sincerely, [Your Name] [Your Contact Information]