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Nevada Master Services Agreement for Information Technology Infrastructure Support Services

State:
Multi-State
Control #:
US-1186BG
Format:
Word; 
Rich Text
Instant download

Description

Information technology is the study, design, development, implementation, support or management of computer-based information systems - particularly software applications and computer hardware. IT workers help ensure that computers work well for people.

The Nevada Master Services Agreement (MSA) for Information Technology Infrastructure Support Services is a comprehensive contractual document that outlines the terms and conditions between the State of Nevada and a service provider for the provision of IT infrastructure support services. This agreement is specifically designed to govern the relationship between the State and the service provider while establishing a framework for delivering a wide range of IT infrastructure support services. The Nevada MSA for Information Technology Infrastructure Support Services establishes the guidelines and expectations for the service provider in terms of maintaining, troubleshooting, and enhancing the state's IT infrastructure. It encompasses various components such as network administration, system monitoring, database management, hardware and software maintenance, cybersecurity, disaster recovery, IT asset management, and technical support. This agreement sets forth the scope of services, responsibilities of both parties, service level agreements (SLAs), pricing structure, performance metrics, intellectual property rights, confidentiality, liability, dispute resolution procedures, termination, and other crucial details that govern the engagement. Different types of Nevada Master Services Agreement for Information Technology Infrastructure Support Services may include variations based on the specific IT infrastructure domains covered. For instance, one MSA may predominantly focus on network administration and cybersecurity, while another might emphasize system monitoring and database management. These agreements can be tailored to meet the unique needs of different state departments or agencies that require specialized IT infrastructure support services. Keywords: — Nevada Master ServiceAgreementen— - Information Technology Infrastructure Support Services — IT infrastructursupportor— - contractual document — service provide— - terms and conditions — network administratio— - system monitoring — database managemen— - hardware and software maintenance — cybersecurit— - disaster recovery - IT asset management — technicasupportor— - scope of services - service level agreements — pricinstructureur— - performance metrics — intellectual property right— - confidentiality — liability - disputresolutionio— - termination — state departments - statagenciesie— - specialized IT infrastructure support services

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Nevada Master Services Agreement for Information Technology Infrastructure Support Services