The New York Protocol for the Employment of Claims Agents is a set of guidelines established by the New York Insurance Department to ensure that claims agents are properly licensed and qualified to handle insurance claims in the state. It sets forth requirements for the appointment of claims agents, their duties, the minimum qualifications they must possess, and the manner in which they must conduct themselves when handling claims. The protocol also sets forth penalties for any violations of the guidelines. There are two types of New York Protocol for the Employment of Claims Agents: one for non-resident agents and one for resident agents. Non-resident agents must be licensed in the state in which they are based and must meet the qualifications listed in the protocol in order to be appointed by an insurance company in New York. Resident agents must have a valid New York license and must also meet the qualifications listed in the protocol before they can be appointed. Both types of agents must comply with the provisions of the protocol and must adhere to the ethical and professional standards set forth therein. They must also keep accurate records of their activities and must cooperate with the investigations of the New York Insurance Department. Failure to comply with the provisions of the protocol may result in disciplinary action or criminal prosecution.