New York Access to Services in Your Language: Complaint Form is a document used by New York residents to file a complaint if they experienced discrimination or other issues when attempting to access services provided in a language other than English. This form can be used to report incidents of discrimination in New York State agencies, local governments, or educational institutions. It is also used to report language access issues in hospitals, health care facilities, and other public or private entities. The form is available in multiple languages to ensure that all New Yorkers can access services in their preferred language. There are two types of New York Access to Services in Your Language: Complaint Form: one for filing a complaint and another for requesting a language interpretation service.
New York Access to Services in Your Language: Complaint Form
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FAQ
A language access plan is a document that spells out how to provide services to individuals who are non-English speaking or have limited English proficiency.
A language access plan is a blueprint for an organization to outline and share its strategic approach for meaningful communication with those who need additional language services. It can include creating materials in other languages, interpretation and/or other communication paths.
Contact the Office of the Professions complaint hotline at 1-800-442-8106, one of our regional offices, or e-mail conduct@nysed.gov . You will be asked to fill out our complaint form.
The language access law requires agencies to: Provide oral interpretation services between the agency and an individual in the individual's primary language with respect to the provision of services or benefits by the agency.
LL30 is one of the strongest laws in the country and requires that covered city agencies appoint a language access coordinator, develop language access implementation plans, provide telephonic interpretation in at least 100 languages, translate their most commonly distributed documents into the 10 designated citywide
What is language access? ?Language access? means providing Limited English Proficient (LEP) people with reasonable access to the same services as English-speaking individuals.