New York Sample Letter for Request for Replacement of Damaged Merchandise

• Category: Letters - Nonlegal - Requests
• State: Multi-State
• Control #: US-0190LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Dear [Seller's Name], I am writing to inform you that I recently received a shipment from your company, but unfortunately, the merchandise I received was damaged. I am writing to request a replacement for the damaged items as soon as possible. I placed an order for [describe the items] on [date] and received the package on [date]. However, upon opening the package, I discovered that [describe the damage, e.g., several items were broken, there were noticeable scratches on the surface, etc.]. I was disappointed to find that the merchandise is not in the condition I expected. As a loyal customer, I have always been satisfied with the quality of your products. I understand that accidents can happen during transit, and I appreciate your understanding in resolving this matter promptly. I kindly request a replacement for the damaged items. Enclosed with this letter are photographs of the damaged merchandise for your reference. This should provide you with a clear understanding of the extent of the damage. Please let me know if you require any further documentation or information to process my request. I would also appreciate it if you could arrange for the pickup of the damaged items at your convenience. Kindly inform me of the best time for your representative to collect them. I would like to receive the replacement merchandise as soon as possible, preferably within [specify a reasonable timeframe, such as 7-10 business days]. I understand that delays may occur, but I kindly request your assistance in ensuring a swift resolution. Furthermore, please note that I have previously recommended your products to friends and family. As a satisfied customer, I hope that this issue can be resolved smoothly, allowing me to continue advocating for your brand. Thank you for your attention to this matter. I have always appreciated the quality and service provided by your company, and I trust that you will address this concern with utmost priority. I look forward to receiving the replacement items soon and continuing our mutually beneficial business relationship. Should you require any further information or have any questions regarding this request, please do not hesitate to contact me at [your contact details]. Thank you for your prompt attention to this matter. Sincerely, [Your Name]

Dear [Seller's Name], I am writing to inform you that I recently received a shipment from your company, but unfortunately, the merchandise I received was damaged. I am writing to request a replacement for the damaged items as soon as possible. I placed an order for [describe the items] on [date] and received the package on [date]. However, upon opening the package, I discovered that [describe the damage, e.g., several items were broken, there were noticeable scratches on the surface, etc.]. I was disappointed to find that the merchandise is not in the condition I expected. As a loyal customer, I have always been satisfied with the quality of your products. I understand that accidents can happen during transit, and I appreciate your understanding in resolving this matter promptly. I kindly request a replacement for the damaged items. Enclosed with this letter are photographs of the damaged merchandise for your reference. This should provide you with a clear understanding of the extent of the damage. Please let me know if you require any further documentation or information to process my request. I would also appreciate it if you could arrange for the pickup of the damaged items at your convenience. Kindly inform me of the best time for your representative to collect them. I would like to receive the replacement merchandise as soon as possible, preferably within [specify a reasonable timeframe, such as 7-10 business days]. I understand that delays may occur, but I kindly request your assistance in ensuring a swift resolution. Furthermore, please note that I have previously recommended your products to friends and family. As a satisfied customer, I hope that this issue can be resolved smoothly, allowing me to continue advocating for your brand. Thank you for your attention to this matter. I have always appreciated the quality and service provided by your company, and I trust that you will address this concern with utmost priority. I look forward to receiving the replacement items soon and continuing our mutually beneficial business relationship. Should you require any further information or have any questions regarding this request, please do not hesitate to contact me at [your contact details]. Thank you for your prompt attention to this matter. Sincerely, [Your Name]