New York Sample Letter for Defective Goods

• Category: Letters - Nonlegal - Customers
• State: Multi-State
• Control #: US-0191LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Subject: Request for Replacement or Refund for Defective Goods — Urgent Matter [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a concerning issue regarding a recent purchase of [Product/Item Name] from your esteemed company, [Company Name]. I am a resident of New York, and I believe it is crucial to resolve this matter promptly to maintain the positive customer-business relationship that we have nurtured over the years. On [Date], I excitedly received my order for the aforementioned [Product/Item Name], order number [Order Number], as indicated on the enclosed copy of the purchase receipt. Unfortunately, to my dismay, upon unboxing and inspection, I discovered several significant defects with the product. The defects include [describe defects in detail, e.g., broken parts, non-functioning features, scratches, etc.]. The defects rendered the product in an unsuitable condition for its intended use, disappointing me greatly. I trust that [Company Name] upholds high product quality standards, and thus this occurrence is likely an isolated incident. As a loyal customer, I believe it is only fair to request a prompt resolution to this matter, given the defective nature of the delivered goods and the inconvenience caused. Therefore, I kindly request replacements for the defective [Product/Item Name], entirely free of charge, or a full refund of the purchase amount. I have enclosed copies of the purchase receipt, as well as clear photographs showcasing the product defects for your reference and record. I believe this evidence substantiates my claim for replacements or refunds. Furthermore, I would appreciate it if you could thoroughly review the evidence and promptly communicate your resolution to this matter, preferably within [reasonable timeframe, e.g., ten business days]. Should you require any further information or have any queries regarding this incident, please do not hesitate to contact me via the provided email address or phone number. I hope for a prompt resolution to this matter in the spirit of maintaining our mutually beneficial business relationship. Thank you for your immediate attention and understanding. I genuinely value your products and services and hope that this occurrence does not overshadow the otherwise positive experiences I have had with your company. I am looking forward to your favorable response and am confident that you will address this matter promptly and satisfactorily. Yours sincerely, [Your Name]

Subject: Request for Replacement or Refund for Defective Goods — Urgent Matter [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a concerning issue regarding a recent purchase of [Product/Item Name] from your esteemed company, [Company Name]. I am a resident of New York, and I believe it is crucial to resolve this matter promptly to maintain the positive customer-business relationship that we have nurtured over the years. On [Date], I excitedly received my order for the aforementioned [Product/Item Name], order number [Order Number], as indicated on the enclosed copy of the purchase receipt. Unfortunately, to my dismay, upon unboxing and inspection, I discovered several significant defects with the product. The defects include [describe defects in detail, e.g., broken parts, non-functioning features, scratches, etc.]. The defects rendered the product in an unsuitable condition for its intended use, disappointing me greatly. I trust that [Company Name] upholds high product quality standards, and thus this occurrence is likely an isolated incident. As a loyal customer, I believe it is only fair to request a prompt resolution to this matter, given the defective nature of the delivered goods and the inconvenience caused. Therefore, I kindly request replacements for the defective [Product/Item Name], entirely free of charge, or a full refund of the purchase amount. I have enclosed copies of the purchase receipt, as well as clear photographs showcasing the product defects for your reference and record. I believe this evidence substantiates my claim for replacements or refunds. Furthermore, I would appreciate it if you could thoroughly review the evidence and promptly communicate your resolution to this matter, preferably within [reasonable timeframe, e.g., ten business days]. Should you require any further information or have any queries regarding this incident, please do not hesitate to contact me via the provided email address or phone number. I hope for a prompt resolution to this matter in the spirit of maintaining our mutually beneficial business relationship. Thank you for your immediate attention and understanding. I genuinely value your products and services and hope that this occurrence does not overshadow the otherwise positive experiences I have had with your company. I am looking forward to your favorable response and am confident that you will address this matter promptly and satisfactorily. Yours sincerely, [Your Name]