New York Sample Letter for Follow-up on Duplicate Order

• Category: Letters - Nonlegal - Follow-Up
• State: Multi-State
• Control #: US-0246LR
• Format: Word; Rich Text

Description

Sample Letter for Follow-up on Duplicate Order Subject: Follow-up on Duplicate Order, New York Edition Dear [Customer's Name], We hope this message finds you well. We received your recent order and wanted to bring to your attention a potential issue regarding your order. It has come to our attention that a duplicate order with the same details has been placed by mistake. We apologize for any inconvenience this may cause and would like to resolve this situation promptly. After reviewing our records, we noticed that two orders bearing the same order number [Order Number] were received on [Order Date]. The duplicate order might have originated due to technical glitches or accidental double submission. At [Your Company], we strive to provide exceptional customer service and ensure complete satisfaction. We understand that receiving duplicated items can be frustrating, and we sincerely apologize for this oversight. Rest assured, we are taking immediate steps to rectify this issue and minimize any inconvenience caused to you. Please find below the details of the duplicate order: Order Number: [Duplicate Order Number] Order Date: [Duplicate Order Date] Product(s) Ordered: [List of duplicated products] Total Amount: [Total amount of duplicated order] We kindly request that you double-check your received items and verify if you have indeed received duplicate items. If so, please accept our sincere apologies, and we kindly ask for your assistance in returning the duplicate items to our nearest store or arranging a return shipment. Should you choose to return the duplicate order, we assure you that we will cover all associated costs for returning the items, providing a hassle-free experience for you. To ensure a smooth resolution, we have already canceled the duplicate order [Duplicate Order Number] in our system. Moreover, we have initiated a refund for the duplicate order, and the corresponding amount will be credited back to your original payment method within [number of days] business days. If you have any further questions or require any assistance regarding this matter, please feel free to contact our dedicated customer support team at [Customer Support Number] or reach out via email at [Customer Support Email]. We are here to assist you and address any concerns you may have. Once again, we apologize for any inconvenience caused by this error. Your satisfaction is our top priority, and we appreciate your understanding and cooperation in resolving this matter swiftly. Thank you for your valued support and being a loyal customer. We look forward to serving you better in the future. Best regards, [Your Name] [Your Title] [Your Company Name] [Your Contact Information]

Subject: Follow-up on Duplicate Order, New York Edition Dear [Customer's Name], We hope this message finds you well. We received your recent order and wanted to bring to your attention a potential issue regarding your order. It has come to our attention that a duplicate order with the same details has been placed by mistake. We apologize for any inconvenience this may cause and would like to resolve this situation promptly. After reviewing our records, we noticed that two orders bearing the same order number [Order Number] were received on [Order Date]. The duplicate order might have originated due to technical glitches or accidental double submission. At [Your Company], we strive to provide exceptional customer service and ensure complete satisfaction. We understand that receiving duplicated items can be frustrating, and we sincerely apologize for this oversight. Rest assured, we are taking immediate steps to rectify this issue and minimize any inconvenience caused to you. Please find below the details of the duplicate order: Order Number: [Duplicate Order Number] Order Date: [Duplicate Order Date] Product(s) Ordered: [List of duplicated products] Total Amount: [Total amount of duplicated order] We kindly request that you double-check your received items and verify if you have indeed received duplicate items. If so, please accept our sincere apologies, and we kindly ask for your assistance in returning the duplicate items to our nearest store or arranging a return shipment. Should you choose to return the duplicate order, we assure you that we will cover all associated costs for returning the items, providing a hassle-free experience for you. To ensure a smooth resolution, we have already canceled the duplicate order [Duplicate Order Number] in our system. Moreover, we have initiated a refund for the duplicate order, and the corresponding amount will be credited back to your original payment method within [number of days] business days. If you have any further questions or require any assistance regarding this matter, please feel free to contact our dedicated customer support team at [Customer Support Number] or reach out via email at [Customer Support Email]. We are here to assist you and address any concerns you may have. Once again, we apologize for any inconvenience caused by this error. Your satisfaction is our top priority, and we appreciate your understanding and cooperation in resolving this matter swiftly. Thank you for your valued support and being a loyal customer. We look forward to serving you better in the future. Best regards, [Your Name] [Your Title] [Your Company Name] [Your Contact Information]