New York Checklist - Giving Job Performance Feedback when a Problem has Occurred

• Category: Employment - Surveys
• State: Multi-State
• Control #: US-03069BG
• Format: Word; Rich Text

Description

The purpose of the checklist is to give some ideas of the best way to discuss a problem in with an employee has been involved or is having.

A New York Checklist for Giving Job Performance Feedback when a Problem has Occurred ensures that supervisors and managers handle performance-related issues effectively and in compliance with state and federal laws. It provides a step-by-step guide to address problems in a fair and constructive manner, helping employers maintain a high standard of work quality and accountability within their organization. The checklist begins by emphasizing the importance of clear communication and documentation when giving performance feedback. Supervisors should gather all relevant information before initiating the discussion, including specific incidents, dates, and any supporting evidence such as emails or witness statements. This ensures a factual and objective evaluation of the problem at hand. In addition, supervisors should be aware of the different types of performance-related issues they may encounter and tailor their feedback accordingly. Some common problem areas include: 1. Quality of Work: When an employee's work doesn't meet the expected standards, supervisors should address specific instances where errors or inefficiencies occurred. They should identify areas of improvement and provide guidance on how to enhance performance. 2. Attendance and Punctuality: If an employee has consistent attendance or lateness issues, supervisors should review the attendance policy and clearly outline the expectations for timeliness. They should discuss the impact of the employee's behavior on the team and explore solutions to address the problem effectively. 3. Communication and Collaboration: In cases where an employee demonstrates poor communication skills or struggles to work collaboratively, supervisors should provide specific examples of miscommunication or problematic behavior. They should emphasize the importance of effective teamwork and offer guidance on how to improve interpersonal skills. 4. Customer Service: When an employee's interaction with clients or customers falls below the expected level, supervisors should provide feedback on specific incidents and highlight the impact on customer satisfaction. They should discuss the importance of excellent customer service and suggest strategies for improvement. Once the specific problem area is identified, the New York Checklist recommends an approach based on constructive feedback and open dialogue. Supervisors should set a private meeting with the employee and ensure that they listen actively, allowing the employee to express their perspective and concerns. During the meeting, supervisors should clearly communicate the performance expectations, describe the observed problem(s), and provide specific examples to support their concerns. They should encourage the employee to share their perspective and collaborate on finding solutions to address the issue(s). Supervisors should document the feedback session, including the discussed problem(s), expectations for improvement, and any agreed-upon action plan. They should set a follow-up meeting to track the employee's progress and offer ongoing support. By following the New York Checklist for Giving Job Performance Feedback when a Problem has Occurred, employers in New York can ensure that performance issues are addressed fairly, legally, and provide an opportunity for growth and development for their employees.