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How to write this complaint letter: Explain all the relevant facts concerning the faulty delivery. Tell the reader what you expect him or her to do, or what you plan to do. Express your confidence that the problem can be resolved. If not, explain what action may be necessary.
Claim or complaint letters explain a problem and ask for amends. The problem could be a defective product, an error in billing, or an error in delivery.
I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. I feel/believe that I am entitled to a replacement/ refund? I demand a full refund/an immediate replacement/etc or I shall be forced to take legal action/ the matter further.
When writing a complaint letter you should: describe your problem and the outcome you want. include key dates, such as when you purchased the goods or services and when the problem occurred. identify what action you've already taken to fix the problem and what you will do if you and the seller cannot resolve the problem.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
What should I do? Delayed delivery or non-delivery of goods definitely comes within the meaning of deficiency in service for which an aggrieved consumer may lodge a complaint before the Consumer court. In the consumer court you may seek refund of the amount paid along with compensation (for the actual loss suffered).
Be honest and straightforward. Write to the point, and in clear language. Do not include subjective opinions, except to the effect that your expectations were higher - for example, that you would have expected a better service from such a prominent company, or the product to be free of faults.
The Art Of The Strongly Worded Letter Don't be assertive, but not overly emotional. Keep it factual with dates and times noted and an honest account of your experience and any conversations that might have taken place. ... Be pragmatic about any threats. ... Give clear instructions and a deadline. ... When all else fails?