New York Checklist - Sustaining A Customer Service Initiative

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Multi-State
Control #:
US-04085BG
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Word; 
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Description

Many customer service improvement initiatives fail to produce sustained results. Failure is usually not due to a lack of creativity or resources. Failure is most often the result of a lack of long-term commitment to the hard work that sustainability requires. The "launch" phase of an improvement initiative can be challenging, but it is also energizing. Top management is involved in the launch, frontline employees join improvement teams, and service communication abounds. This does not last however. Both management and the employees they supervise lose interest. The purpose of this form is to provide principles and processes for achieving long-term success.

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FAQ

An example of a customer-focused initiative could be a loyalty program that rewards repeat customers for their business. This type of initiative seeks to enhance customer engagement and encourage ongoing patronage. When customers feel appreciated, they are more likely to return and recommend your services. Implementing the New York Checklist - Sustaining A Customer Service Initiative can help you design successful customer-focused initiatives.

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New York Checklist - Sustaining A Customer Service Initiative