Subject: Response to your request for an additional discount — Regretful Denial Dear [Customer's Name], We appreciate your continued support and are grateful for your recent patronage at our [Store/Company Name]. It is always a pleasure to serve you and meet your needs to the best of our abilities. We understand that you have recently reached out to us requesting an additional discount on your [Product/Service Name] purchase, and we appreciate your taking the time to express your needs. However, after careful consideration of your request, we regret to inform you that we are unable to grant the additional discount you requested at this time. We understand that receiving a denial can be disappointing, and we want to take a moment to provide you with an explanation. At [Store/Company Name], we strive to offer our customers the best value for our high-quality products/services while ensuring equitable treatment to all. Our pricing framework is diligently designed to reflect not only the inherent value of our offerings but also factors such as production costs, market demands, and maintaining a sustainable business model. We understand that budget considerations are vital, and we have already priced our products/services competitively to accommodate a wide range of customers with varying needs. Our pricing is carefully set to reflect both our commitment to quality and a fair business approach that treats all customers equally. While your loyalty and the frequency of your patronage are genuinely valued, we have to maintain consistency in our pricing across the board to ensure fairness and uphold the trust placed in us by all of our customers. Deviating from our established pricing structure for one customer could create an imbalance and lead to potential dissatisfaction among other loyal patrons. Furthermore, we constantly evaluate and adjust our pricing strategy to align with changing market conditions, without compromising on the quality and integrity of our offerings. As a result, granting additional discounts on an individual basis would undermine our ability to provide the same level of value to all our customers and may compromise our ability to deliver exceptional products/services consistently. Please understand that our decision is not a reflection of our appreciation for your business, but rather a necessary step to maintain the integrity and fairness of our pricing system. We want to assure you that we are continuously exploring ways to enhance our customers' experience and value proposition, ensuring competitive pricing and ongoing satisfaction. Should you have any concerns or questions regarding our pricing structure or any other matter, we encourage you to reach out to our customer service team. We are here to address any queries you may have and assist you in any way possible. We once again thank you for being a valued customer and appreciate your understanding regarding this matter. Furthermore, we hope that you will continue to trust us for your future needs. Warm regards, [Your Name] [Your Position] [Store/Company Name]