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In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.
To report a complaint against an airline, airport or an issue related to air travel to Ministry of Civil Aviation, please use Grievance section in AirSewa.
To an alternate dispute resolution (ADR) body. If the airline or airport does not have an agreement with an ADR, you can refer your complaint to the CAA. Or take direct legal action.
Complaints about an airline or TSA Airline service or discrimination - First, attempt to resolve your complaint with the airline. If the airline does not fix the problem, file a complaint with the U.S. Department of Transportation (DOT). Airline safety - Contact the Federal Aviation Administration (FAA) hotline.
They receive the customers' feedback and apologise for not meeting their expectations. The impact that is created on the airline business because of the customer complaint motivates them further to improve their service. Communication plays an important role.
A Transportation Industry Analyst will forward your complaint to the airline and the airline is required to respond to you and DOT. Once the airline's response is received, a DOT analyst will review your complaint and the airline's response to determine if a violation occurred.
A good complaint should have proper grammar, spelling, punctuation, and capitalization. You should start by spelling out exactly what went wrong where, in no more than two paragraphs. If you are a particularly frequent or loyal traveler, mention your status.
To contact the FAA Aviation Noise Ombudsman, please send an email to 9-awa-noiseombudsman@faa.gov or leave a voice mail at (202) 267-3521. These messages can be efficiently distributed to the appropriate subject matter experts to address your concern.