Subject: Notice of Inability to Fill Orders — [Your Company Name] [Your Company Name] [Your Company Address] [City, State, Zip Code] [Date] [Customer Name] [Customer Address] [City, State, Zip Code] Dear [Customer Name], RE: Notice of Inability to Fill Orders — Account #[Account Number] We regret to inform you that [Your Company Name] is currently unable to fulfill the orders specified under Account #[Account Number]. We understand the inconvenience this may cause, and we sincerely apologize for any disruption to your operations. Due to unforeseen circumstances beyond our control, including a temporary shortage of inventory or a delay from our supplier, we are unable to meet the demand for the following product(s): — [Product Name/Description 1— - [Product Name/Description 2] — [Product Name/Description 3] We are working diligently to resolve this issue and restock our inventory as soon as possible. In the meantime, we kindly request your patience and understanding while we actively seek alternative solutions to ensure your future orders are fulfilled in a timely manner. To minimize any inconvenience caused, we offer the following options: 1. Substitution: We can provide a suitable alternative product(s) for the affected item(s), which should meet your requirements. Please let us know if you would like us to proceed with this option. 2. Partial Refund: We can issue a partial refund for the unavailable product(s) you have already paid for. The refund will be processed within [number of days] and credited back to your original payment method. 3. Order Adjustment: If the unavailable product(s) account for a small portion of your overall order, we can proceed with fulfillment of the remaining items and adjust the invoice accordingly. Please let us know if you agree to this solution. We assure you that steps are being taken to prevent such occurrences in the future. We understand the significance of maintaining a reliable supply chain and meeting our customers' expectations. Our team is committed to resolving this issue promptly and ensuring your satisfaction moving forward. Please accept our sincere apologies for any inconvenience caused. We value your business and aim to provide you with the best products and services possible. If you have any questions or concerns regarding this matter, please do not hesitate to contact our customer service team at [Customer Service Phone Number] or via email at [Customer Service Email Address]. Thank you for your understanding and continued support. Yours sincerely, [Your Name] [Your Position] [Your Company Name]