[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer’s Name] [Customer’s Address] [City, State, ZIP Code] Subject: Response to Order on Expired Credit Card Dear [Customer’s Name], I am writing in response to your recent order on our website using an expired credit card. We value your business and appreciate your interest in our products/services. However, we regret to inform you that we cannot process your order due to the expired card details provided. To rectify this issue, we kindly request you to update your payment information in order for us to process your order and ensure a seamless transaction. Please provide us with your valid credit card details by [deadline — suggest at least 5 business days to allow processing time]. You can update your payment details by visiting our website or contacting our customer support team at [customer support phone number/email address]. Ensuring the confidentiality and security of your financial information is of utmost importance to us. Rest assured that all your personal and credit card details will be handled with the utmost care and will only be used for the purpose of completing your order. In case you face any difficulties updating your payment information, or if you have any questions or concerns regarding your order, please do not hesitate to reach out to us. Our dedicated customer support team is here to assist you and will be more than happy to guide you through the process or address any queries you may have. Once we receive your updated payment information, we will immediately process your order and notify you via email. We apologize for any inconvenience this may have caused and appreciate your prompt attention to this matter. Thank you for choosing our products/services. We value your continued patronage and look forward to serving you in the future. Warm regards, [Your Name] [Your Title/Position] [Company Name]