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Oregon Quality Scale Survey

Category:
Small Business - Worksheets and Surveys
State:
Multi-State
Control #:
US-04036BG
Format:
Word; 
Rich Text
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Description

Customer satisfaction is defined by whether the customer chooses to do business with you or your company in the future. Many factors play a role in customer satisfaction, including customer service, product quality and the ease of doing business. Companies must consider customer satisfaction as an important role in the lifetime value of a customer.


Many businesses have found value in surveying customers about satisfaction. Follow up with any concerns or issues the customer addresses. Customer surveys are an excellent way to discover new services or products customers want.

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FAQ

The immaterial dimensions of the quality of life include Health, Education, Environmental Quality, Personal Security, Civic Engagement and Work-Life Balance.

The National Social Life, Health, and Aging Project (NSHAP) measures seven indicators of quality of life (QoL) and psychological health. The measures used for happiness, self-esteem, depression, and loneliness are well established in the literature.

The QOLS is scored by adding up the score on each item to yield a total score for the instrument. Scores can range from 16 to 112.

How to Interpret a 5 Point Likert Scale QuestionnaireAssign each response a point value, from 1 to 5, based on the number of responses.Common values for the options start with "strongly disagree" at 1 point and "strongly agree" at 5.More items...

Participants respond to each item on a 7-point Likert scale from 1 ('absolutely untrue') to 7 ('absolutely true'), with item 9 reverse scored. An overall Life Meaning score can be obtained by summing responses to all 10 items (resulting in a maximum score of 70).

Decide what answer scores you want to apply to single and multiple choice questions. Use a higher answer score for better answers, for example, use 10 for the best answer. Keep the range as small as possible, for example, 1 - 10. Use a larger range only if a question has many answers, for example, more than 10.

What does the Quality of Life Scale (QOLS) measure? The QOLS was originally a 15-item instrument that measured five conceptual domains of quality of life: material and physical well-being, relationships with other people, social, community and civic activities, personal development and fulfillment, and recreation.

Measuring customer attitudes with the Likert scale question Likert scale questions usually have five, seven, or nine points, with five and seven points, used more frequently. For example, typical multiple-choice options include strongly agree, agree, no opinion, disagree, and strongly disagree as to the Likert item.

Scoring a Yes/No survey is the easy part. You simply need to tally the Yes and No responses for each question for all the participants and divide it by the total number of participants to get the percentages of Yes and No for each question.

Scoring. Each question uses a 010 scale with anchors at each end. Scores consist of three parts: (1) Part A is a Single-Item Scale (MQOL-SIS) measuring overall quality of life, (2) five subscales discussed below, and (3) a total score which is the mean of the five subscales.

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