[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP] Subject: Cancellation of Unfilled Order Dear [Recipient's Name], I hope this letter finds you well. I am writing to inform you about the cancellation of an unfilled order placed with [Company Name] on [Order Date]. Order Details: Order Number: [Order Number] Product/Service: [Product/Service Name] Quantity: [Quantity] Order Date: [Order Date] Payment Method: [Payment Method] Total Amount: [Total Amount] Unfortunately, we have encountered unforeseen circumstances that have forced us to cancel this order. We apologize for any inconvenience this may cause and understand the importance of fulfilling obligations promptly. Despite our best efforts, we regret to inform you that we are unable to proceed with the fulfillment of this order due to [provide a brief explanation of the reason for cancellation such as supply chain issues, production delays, or any other circumstances that are affecting the availability of the product/service]. We understand the inconvenience this may cause to your organization, and we sincerely apologize for any disruption in your plans or operations that may arise as a result of this cancellation. We value your business and assure you that we take this matter seriously. To compensate for this inconvenience, we propose the following options: 1. Substitute Product/Service: We have identified a suitable substitute for the originally ordered product/service that we can offer to fulfill your requirements. Please let us know if you would like to explore this substitution. 2. Full Refund: We can process a full refund through the original payment method used for this order. The refund process typically takes [number of business days to process] business days, and we appreciate your understanding during this period. If you have any questions or concerns regarding this cancellation or the available compensation options, please do not hesitate to contact our dedicated customer service team at [Customer Service Phone Number] or [Customer Service Email Address]. Our team is standing by to assist you and address any queries you may have. Once again, we sincerely apologize for any inconvenience caused, and we appreciate your understanding and cooperation in this matter. We value your business and hope for the opportunity to serve you better in the future. Thank you for your understanding. Sincerely, [Your Name]