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An outstanding check is any check that has not cleared your bank for payment. This includes checks that are outstanding, written-off, stale-dated or returned by the post office. Common terms used include accounts payable, expense, drafts, and vendor payments.
Generally, a returned check is one that a bank declines to honor ? typically because there's not enough money in the check writer's account to cover the amount of the payment. You might know this situation as a ?bounced check,? while the bank calls it ?nonsufficient funds,? or NSF.
Contact the customer Explain the situation to them. Ask the customer to pay with cash or credit card. If you can't reach the customer by phone, you can try sending a bounced check letter to customer. Tell the customer why you are contacting them.
Send certified mail. The check you wrote for $________, dated ______, which was made payable to _____________(write your/payee's name here), was returned by ______________ (write name of bank) because ____________(account was closed OR the account had insufficient funds).
I am writing to let you know that your [Check No. _______] in the amount of [$_____] has been returned to us by your bank marked ?Insufficient Funds.? You are a valued customer, and we understand that there may have been a minor error in your bookkeeping or a misunderstanding between you and your bank.
On [date], we received your check #[check number] in the amount of $[amount]. Your check was dated [date of check] and was drawn on the [name of bank]. The account was in the name of [name on account holder]. Your bank returned the check to us due to insufficient funds (or because the account was closed).