Subject: Follow-up on Duplicate Order — Pennsylvania Dear [Customer's Name], I hope this email finds you well. We would like to follow up on your recent order and apologize for any inconvenience caused by the occurrence of a duplicate order. Our dedicated team has been working diligently to rectify this situation and ensure your complete satisfaction. At [Your Company Name], we strive to provide efficient and seamless ordering experiences for our valued customers in Pennsylvania. Unfortunately, a technical glitch or miscommunication occurred, resulting in the duplication of your order. We sincerely apologize for the error and any confusion it may have caused. Rest assured, we understand the urgency in resolving this matter, and we are taking immediate action to rectify it. Our team is actively investigating the root cause of this issue to prevent its recurrence in the future. To facilitate a swift resolution, we have already canceled the duplicate order and initiated a refund for any duplicate charges incurred. Please keep an eye on your payment method statement, as it may take a few business days for the refund to reflect. If you have any further concerns or questions about this duplicate order, please do not hesitate to reach out to our customer support team directly at [customer support contact details]. Our dedicated representatives are well-equipped to address any issues in order to ensure your satisfaction. We value your trust and appreciate your patience throughout this process. Rest assured, our team is fully committed to delivering excellent service and resolving this matter promptly. Once again, we extend our sincere apologies for any inconvenience caused. We appreciate your understanding, and thank you for being a valued customer of [Your Company Name]. We look forward to serving you better in the future. Warm regards, [Your Name] [Your Title] [Your Company Name] [Your Contact Information]