Pennsylvania Sample Letter for Apology and Proposal on Over shipped Merchandise Dear [Recipient's Name], I am writing this letter to extend my sincerest apologies for the over shipment of merchandise that you recently received from us. Please accept our regrets for any inconvenience caused by this oversight. At [Company Name], we always strive to maintain the highest quality standards and ensure accurate order fulfillment. Unfortunately, due to an internal error, a miscommunication occurred, leading to the shipment of surplus items beyond what was originally requested. We deeply regret this mistake and assure you that immediate steps have been taken to address and rectify the situation. Rest assured that we are committed to resolving this issue promptly while ensuring that your interests are prioritized. To this end, we propose the following options for your consideration: 1. Return and Full Refund: If it is convenient for you, we sincerely apologize for the inconvenience caused and request you to kindly return the over shipped merchandise to us. Upon receiving the returned items, we will process a full refund, including any shipping expenses you may have incurred. Our team will coordinate with you to make this process as smooth as possible. 2. Discount on Future Orders: If returning the items poses difficulties, we understand. In that case, we propose offering you a significant discount on your next order with us as a gesture of our apology. This discount will be reasonable and tailored to compensate for the over shipped items. We hope that one of the above options suits your preference, but we are open to any alternative resolution that you may propose. Our utmost priority is to maintain the trust and satisfaction you have placed in our products and services. Once again, we deeply apologize for any inconvenience caused by this oversight, and we assure you that we have taken measures to prevent such incidents from recurring in the future. We value your business and are committed to providing you with exceptional service. Should you have any further queries or concerns, please do not hesitate to reach out to us. We are available [mention working hours] via phone [provide phone number] or email [provide email address]. Thank you for your understanding and cooperation in this matter. We sincerely hope to have the opportunity to better serve you in the future. Yours sincerely, [Your Name] [Your Position] [Company Name]
Pennsylvania Sample Letter for Apology and Proposal on Overshipped Merchandise
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