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I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. I feel/believe that I am entitled to a replacement/ refund? I demand a full refund/an immediate replacement/etc or I shall be forced to take legal action/ the matter further.
Basic rules keep your letter to the point. You need to give enough detail for your employer to be able to investigate your complaint properly. ... keep to the facts. ... never use abusive or offensive language. ... explain how you felt about the behaviour you are complaining about but don't use emotive language.
When writing a complaint letter you should: describe your problem and the outcome you want. include key dates, such as when you purchased the goods or services and when the problem occurred. identify what action you've already taken to fix the problem and what you will do if you and the seller cannot resolve the problem.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
Be clear and concise. Describe the item or service you bought and the problem. Include serial or model numbers, and the name and location of the seller. If you're following up on a conversation, be sure to say who you spoke with and confirm the details of your discussion.
Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it.
Be as objective as possible. Explain the situation in calm, clear language, using a professional tone of voice. Avoid personal attacks or complaints about your coworker; instead, cite specific actions your coworker has taken that are impacting your productivity and wellbeing in the workplace.
A complaint letter format will typically begin with the sender's details, followed by stating who it's addressed to, the date, and then the letter itself. The opening paragraph should state your reason for writing, and the meat of the text will go into detail about the matter.