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Typically a manufacturers defect will happen within the first 3 months of wear of the product. Items covered typically are sole separation, stitching, eyelets, and liners. Items not covered include holes in the toe of the shoes, laces, insoles, and normal wear and tear.
Thin or weak soles: Low-quality shoes often have thin or weak soles that wear out quickly and provide little support. Press down on the sole with your thumb; if it feels thin or flimsy, it's likely to be of poor quality. Cheap materials: Look for shoes made of high-quality materials such as leather or suede.
Material defects We often encounter visible defects, such as scars, holes, scratches, stains and discoloration, which can significantly affect the final product's aesthetics and quality, and in most cases are regarded as major defects.
I am writing to express my disappointment with the level of customer service I received from your store assistants, as well as the poor quality of a product I recently purchased from your store. On [date], I visited your store to purchase a pair of shoes, and unfortunately, the experience was not pleasant.