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How to write this credit letter: Carefully explain how much the customer has overpaid. Inform the client how you plan to correct the error. Offer additional service.
I am writing to you because I have been informed that I have been overpaid. I (am/was employed/engaged) by you from (enter date) to the (enter date) as a (enter job title) on a (enter job type - full time, part time or agency/casual) basis. You have stated that I have been overpaid by a total sum of (enter amount).
I acknowledge on [date] I received an over payment in the amount of $____________. I understand that [Company Name] will need to be reimbursed. I have selected the checked option below to repay the company. ? ____ Deduct the overpayment from my salary from next pay period.
Options for handling overpayments are to either refund the amount or establish a credit for it. The receiver cannot keep an overpayment, as it is neither revenue nor income. Account credits caused by customer overpayment are recorded as liabilities or contra-assets on the balance sheet until applied against an invoice.
How to Send an Incorrect Payment Letter to Customers (Template Included) Choose a Clear Subject Line. Bring Attention to the Incorrect Payment. Apologize for the Error. Explain How to Correct the Error. Offer Additional Service. Incorrect Payment Templates You Can Use. Conclusion.