Dear [Customer's Name], We hope this letter finds you well. We appreciate your interest in our merchandise and your recent purchase from our store. However, we regret to inform you that we are unable to accept your late return of the items as per our return policy. At [Company Name], we strive to ensure customer satisfaction by providing transparent policies and efficient services. As mentioned on our website and receipt, we require returns to be made within [number of days] from the date of purchase. This policy allows us to properly manage our inventory and offer prompt assistance to all our valued customers. We understand that circumstances might arise that could prevent you from making the return within the specified time frame. However, due to our commitment to maintaining fairness for all our customers, we cannot make exceptions to our return policy at this time. To avoid any inconvenience in the future, we highly recommend reviewing our return policy before making a purchase. We have designed it to be fair and reasonable, providing ample time for you to inspect the merchandise and decide whether it meets your expectations. We apologize for any inconvenience this may cause you. Should you have any further questions or concerns regarding our return policy, please do not hesitate to contact our customer support team at [phone number] or [email address]. Our representatives will be more than happy to assist you. Once again, we appreciate your patronage and hope to serve you again in the future. Sincerely, [Your Name] [Your Title] [Company Name]