[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Vendor/Supplier Name] [Vendor/Supplier Address] [City, State, Zip Code] Subject: Request for Replacement of Damaged Merchandise Dear [Vendor/Supplier Name], I hope this letter finds you in good health. I am writing to inform you that I recently received a shipment of merchandise from your company, but unfortunately, several items have arrived damaged. I am kindly requesting a prompt replacement for the damaged goods, as they are unfit for sale or use in their current condition. Having been a regular customer of your esteemed company for several years, I have always appreciated the high-quality products and exceptional service that you provide. However, in this particular instance, I am disappointed that the merchandise arrived in such a compromised state. To provide you with the necessary details, I have listed the damaged items along with their respective order numbers and descriptions: 1. Item: [Name or Description] Order Number: [Order Number] Condition: [Describe the damages] 2. Item: [Name or Description] Order Number: [Order Number] Condition: [Describe the damages] 3. Item: [Name or Description] Order Number: [Order Number] Condition: [Describe the damages] I insist on obtaining replacements for these damaged items within the shortest possible timeframe. Since these products are vital to meet the demands of my customers/customers' orders, any delay could result in significant inconveniences and loss of business. Therefore, I kindly request you to expedite the processing and shipment of the replacement items. In addition to the replacement items, I also request your assistance in arranging the return of the damaged merchandise. Please provide me with any necessary instructions, such as shipping labels or return authorization numbers, to facilitate the return process efficiently. I will ensure that the damaged goods are securely packaged and sent back to your facility at my earliest convenience. Lastly, I trust that your company stands by its commitment to customer satisfaction and will take appropriate measures to rectify this situation promptly. I look forward to a favorable resolution to this matter, allowing me to maintain our longstanding business relationship. Thank you for your attention to this urgent matter. Should you require any further information or have any questions, kindly reach out to me using the contact details provided above. I appreciate your cooperation and prompt action in addressing this issue. Yours sincerely, [Your Name]