Puerto Rico Sample Letter for Defective Goods: [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Dear [Recipient's Name], I am writing to inform you of the defective goods that I recently purchased from your company. As a loyal customer, I have always relied on the high-quality products provided by your company. However, I have encountered a significant issue with the [product name] that I purchased on [date of purchase]. I would like to bring to your attention the following defects and problems with the product: 1. Describe the product defect — Clearly explain the specific defect or issue encountered with the product. — Include relevant details such as malfunctioning parts, imperfections, or inaccuracies. 2. Explain the impact and inconvenience caused — Elaborate on how the defective product has directly affected your intended use or purpose. — Describe any inconveniences, monetary losses, or potential risks caused by the defect. 3. Attach supporting evidence — Enclose copies of receipts, invoices, or any other documentation related to the purchase. — Include photographs or videos showcasing the defect, if applicable. Furthermore, I would like to express my disappointment with the defective goods received from your company. This incident has significantly impacted my trust and confidence in your brand. Therefore, I kindly request the following resolutions: 1. Replacement of the defective product with a new, functioning item. 2. A full refund of the product purchase price or an appropriate monetary compensation. 3. Assurance that measures will be taken to avoid similar issues in the future. I hope that you will consider my case with the utmost seriousness and urgency. As a consumer, I have a right to receive products that meet the expected standards. I believe that resolving this matter will not only restore my faith in your brand but also reinforce your commitment to customer satisfaction. I request a prompt response within [give a reasonable timeframe, e.g., 14 days] to initiate a resolution process. Please contact me at the provided phone number or email address to discuss the next steps. I look forward to a swift and satisfactory resolution. Thank you for your attention to this matter. Sincerely, [Your Name]