Puerto Rico Sample Letter for Follow-up on Duplicate Order

• Category: Letters - Nonlegal - Follow-Up
• State: Multi-State
• Control #: US-0246LR
• Format: Word; Rich Text

Description

Sample Letter for Follow-up on Duplicate Order Subject: Follow-up on Duplicate Order: Requesting Prompt Resolution Dear [Merchant's Name], I hope this letter finds you well. I am writing to bring to your attention an issue regarding a recent purchase I made from your esteemed company. I received a duplicate order on [date of duplicate order], and I am contacting you to request prompt resolution. Firstly, I would like to emphasize my appreciation for your products and the exceptional service you have provided thus far. However, the accidental duplication of my order has led to some inconvenience and confusion. As a loyal customer, I believe it is crucial to inform you about this incident promptly, hoping that it can be swiftly addressed and rectified. The duplicate order in question consists of [describe the items, their quantity, and their associated order numbers, if available]. According to my records, this order was initially placed on [date of original order], and the corresponding payment was processed successfully. Unfortunately, a clerical error resulted in a duplication of this order, causing an overcharge on my account. I completely understand that mistakes can occur, and I remain optimistic that your team will take immediate actions to rectify this situation. I kindly request the following actions to be taken to resolve this matter promptly and ensure customer satisfaction: 1. Refund of duplicate payment: I request a full refund of the duplicate charge amounting to [mention the total amount]. Kindly process this refund at the earliest convenience to restore my account balance. 2. Confirmation of order cancellation: Please ensure the cancellation of the duplicate order [order number] from your system, as it is unnecessary for me to receive two sets of the same items. 3. Updated billing statement: To ensure clarity and accuracy, I would appreciate an updated billing statement reflecting the refund and removal of the duplicate order charges. This will alleviate any potential discrepancies and enable me to reconcile my accounts efficiently. Although this situation has caused some inconvenience, I firmly believe in your commitment to excellence in customer service. Thus, I remain confident that you will address this matter promptly and provide a timely response. I kindly request a resolution within [mention a specific time frame, if necessary] to ensure a satisfactory outcome and retain my trust and loyalty as a customer. If you require any further information or clarification, please do not hesitate to contact me at [your contact details]. Your prompt attention to this matter is sincerely appreciated, and I am confident that this issue will be resolved satisfactorily. Thank you for your understanding and cooperation. I value the relationship we have as a customer and an esteemed merchant, and I trust that you will take swift action to rectify this unfortunate duplication error. Sincerely, [Your Name] [Your Contact Details]

Subject: Follow-up on Duplicate Order: Requesting Prompt Resolution Dear [Merchant's Name], I hope this letter finds you well. I am writing to bring to your attention an issue regarding a recent purchase I made from your esteemed company. I received a duplicate order on [date of duplicate order], and I am contacting you to request prompt resolution. Firstly, I would like to emphasize my appreciation for your products and the exceptional service you have provided thus far. However, the accidental duplication of my order has led to some inconvenience and confusion. As a loyal customer, I believe it is crucial to inform you about this incident promptly, hoping that it can be swiftly addressed and rectified. The duplicate order in question consists of [describe the items, their quantity, and their associated order numbers, if available]. According to my records, this order was initially placed on [date of original order], and the corresponding payment was processed successfully. Unfortunately, a clerical error resulted in a duplication of this order, causing an overcharge on my account. I completely understand that mistakes can occur, and I remain optimistic that your team will take immediate actions to rectify this situation. I kindly request the following actions to be taken to resolve this matter promptly and ensure customer satisfaction: 1. Refund of duplicate payment: I request a full refund of the duplicate charge amounting to [mention the total amount]. Kindly process this refund at the earliest convenience to restore my account balance. 2. Confirmation of order cancellation: Please ensure the cancellation of the duplicate order [order number] from your system, as it is unnecessary for me to receive two sets of the same items. 3. Updated billing statement: To ensure clarity and accuracy, I would appreciate an updated billing statement reflecting the refund and removal of the duplicate order charges. This will alleviate any potential discrepancies and enable me to reconcile my accounts efficiently. Although this situation has caused some inconvenience, I firmly believe in your commitment to excellence in customer service. Thus, I remain confident that you will address this matter promptly and provide a timely response. I kindly request a resolution within [mention a specific time frame, if necessary] to ensure a satisfactory outcome and retain my trust and loyalty as a customer. If you require any further information or clarification, please do not hesitate to contact me at [your contact details]. Your prompt attention to this matter is sincerely appreciated, and I am confident that this issue will be resolved satisfactorily. Thank you for your understanding and cooperation. I value the relationship we have as a customer and an esteemed merchant, and I trust that you will take swift action to rectify this unfortunate duplication error. Sincerely, [Your Name] [Your Contact Details]