Subject: Urgent Claim of Fraudulent Charges on Your Account in Puerto Rico Dear [Client’s Name], I hope this letter finds you well. I am writing to bring to your immediate attention a matter regarding your account with our institution that requires your prompt action. It has come to our attention that fraudulent charges have been made on your account in Puerto Rico, raising concerns about the security of your funds. We deeply understand the distress this may cause, and I assure you that we are fully committed to resolving this issue promptly and effectively. We highly prioritize the safety and security of our clients' accounts, and rest assured, we will do everything within our means to assist you in this matter. Upon discovering the irregularities, our fraud detection team swiftly initiated an investigation. We have compiled a comprehensive report detailing the suspicious transactions and have taken the necessary steps to protect your account from further potential harm. Our goal is not only to resolve this matter for you but also to ensure that no such incidents occur in the future. To expedite the resolution process, we kindly ask you to provide us with all the relevant details regarding the questionable transactions. This includes specific dates, amounts, and any other pertinent information you may have. Additionally, it would be immensely helpful if you could provide any supporting documents or evidence that could aid in our investigation. To assist you further, we have enclosed a formal dispute form along with this letter. We kindly request you to complete it accurately, providing as much detail as possible, and return it to us within [timeframe] to ensure that we can initiate the dispute process swiftly. Please be assured that we will investigate this matter thoroughly and keep you informed throughout the entire process. We value your trust in our institution, and our dedicated team will work tirelessly to address your concerns and recover any unauthorized funds. In the meantime, we advise you to closely monitor your account for any additional suspicious transactions. It may also be prudent to consider changing your account passwords and enabling any security features provided by our institution. We understand the frustrations and anxieties associated with such incidents, and we apologize for any inconvenience this may have caused you. We remain committed to ensuring the well-being of our clients and maintaining the integrity of our banking services. If you have any questions or require further assistance, please do not hesitate to contact our dedicated customer support team at [contact information]. Our experts will be readily available to guide you through the dispute process and provide any necessary information or updates. Thank you for your attention to this matter. Your cooperation and patience as we rectify this situation are greatly appreciated. Sincerely, [Your Name] [Your Title/Occupation] [Bank/Financial Institution Name] [Contact Information]
Puerto Rico Sample Letter for Fraudulent Charges against Client's Account
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FAQ
Contact any of the credit reporting agencies to place a fraud alert on your file: Experian: Experian.com or 888-397-3742. TransUnion: TransUnion.com or 800-680-7289. Equifax: Equifax.com or 888-766-0008.
The date should be mentioned. In the Title, you can write ' Letter to bank manager for a refund of money.' Then in the body, you should explain why the amount was deducted from your account and how much money should be refunded. At the bottom, you should mention your name, contact details and signature.
Contact your bank right away. To limit your liability, it is important to notify the bank promptly upon discovering any unauthorized charge(s).
I am a victim of identity theft, and I did not make this (charge or debit). I am requesting that the (charge be removed or the debit reinstated), that any finance and other charges related to the fraudulent amount be credited to my account and that I receive a corrected statement.
I am writing this to bring into your concern that on __/__/____ (Date), a transaction of ________ (Amount Debited) was debited from my account having transaction ID _________ (Transaction ID). I beg to inform you that this transaction was not carried out by me in any physical or online form.
Contact your bank right away. To limit your liability, it is important to notify the bank promptly upon discovering any unauthorized charge(s). You may notify the bank in person, by telephone, or in writing.
I am writing to dispute a charge of [$______] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, the items weren't delivered, I was overcharged, I returned the items, I did not buy the items, etc.].
I am writing to dispute a charge of [$______] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, the items weren't delivered, I was overcharged, I returned the items, I did not buy the items, etc.].
