[Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] Customer Service Department [AC Manufacturer's Name] [Manufacturer's Address] [City, State, Zip] Subject: Warranty Claim for AC Unit [Model Number] Dear Customer Service, I am writing to file a warranty claim for my AC unit, [Model Number], which I purchased on [Date] from [Retailer's Name] in [Puerto Rico]. I have encountered certain issues with the unit, and I believe they fall under the terms and conditions of the warranty provided by your esteemed company. Firstly, let me provide you with some background information. Puerto Rico, a US territory in the Caribbean, is known for its tropical climate characterized by high humidity and temperatures. Due to this climate, reliable and efficient air conditioning is essential for comfort and safety in both residential and commercial spaces. I chose your AC unit after thorough research and recommendations from local experts. However, after [Number of months/years] of usage, I noticed the following problems: 1. Inadequate Cooling Performance: The unit fails to cool my living space adequately, even when set to maximum cooling mode. This issue persists despite proper cleaning and maintenance. 2. Moisture Accumulation: I have noticed excessive condensation and water leakage from the unit, which has caused damage to my walls and carpets. This issue poses a significant risk to the overall indoor air quality and poses potential health hazards. 3. Frequent Cycling: The AC unit has been cycling on and off rapidly, increasing energy consumption and compromising its lifespan. This erratic behavior is also contributing to decreased comfort levels and elevated electricity bills. To address these challenges, I have consulted with a certified air conditioning technician who inspected and diagnosed the problems. Their expert opinion confirms that these issues stem from manufacturing defects and are not a result of improper installation or user error. As per the warranty terms mentioned in the product documentation and on your website, I kindly request the following actions to rectify the situation: 1. Repair: Provide prompt and professional repair service by a licensed technician to resolve the mentioned issues, with all expenses covered by the warranty. 2. Replacement: If the unit cannot be effectively repaired, I request a replacement of the faulty AC unit with a new one that meets the specifications mentioned in the original purchase. 3. Timely Response: I expect a timely response within [number of days] from the receipt of this letter to initiate the necessary steps to resolve my warranty claim. I have attached copies of the purchase receipt, warranty documentation, and the technician's report for your reference. If you require any further information, please do not hesitate to contact me via the provided email address or phone number. I trust in the reputation of your company and your commitment to customer satisfaction. I am confident that you will address this matter promptly and in accordance with the warranty terms. Furthermore, I look forward to a favorable resolution to maintain my confidence in your products. Thank you for your attention to this matter. Sincerely, [Your Name]
Puerto Rico Sample Letter for Warranty for AC Unit
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How to fill out Puerto Rico Sample Letter For Warranty For AC Unit?
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