Subject: [Your Name] Request for Clarification in Applying Payment [Recipient's Name], [Recipient's Designation], [Company Name], [Company Address], [City, State, ZIP Code], Dear [Recipient's Name], I hope this letter finds you well. I am writing to discuss and seek clarification regarding an issue I encountered while applying a recent payment to my account with [Company Name]. I apologize for any inconvenience caused, but I kindly request your assistance in resolving this matter promptly. To provide you with the necessary details, I made a payment on [Payment Date] of [Payment Amount] to settle the outstanding balance on my account. However, upon reviewing my account statement, I noticed a discrepancy in the allocation of the payment. It appears that the payment was not fully applied to the intended invoice or invoices. I believe this may have occurred due to a possible oversight or error from your end. In order to facilitate the proper resolution of this issue, I would greatly appreciate your assistance with the following: 1. Review the payment record: Kindly review the details of the payment made on [Payment Date], including the amount, mode of payment, and any additional information related to the transaction. 2. Allocation of payment: Please verify how the payment was allocated among the outstanding invoices. Provide a clear breakdown of the applied amount for each invoice, specifying the invoice numbers and corresponding amounts. 3. Clarification for discrepancy: If there is a discrepancy between the allocated payment and the requested payment amount for any invoice, please provide an explanation for this discrepancy, along with any supporting documentation, if applicable. 4. Corrective action: Based on the clarification received, kindly take appropriate corrective action to ensure that the payment is accurately applied to the intended invoices. If necessary, please update my account statement accordingly. I understand that mistakes can happen, and I believe that through your prompt assistance, we can swiftly rectify this issue. I kindly request that you provide me with a written response within [specific timeframe] outlining the steps taken to resolve this matter. Additionally, feel free to contact me at [Your Phone Number] or [Your Email Address] if further clarification or information is required. Thank you for your attention to this matter. I appreciate your cooperation in promptly addressing and resolving this issue. I trust that this discrepancy will be resolved to my satisfaction, and I look forward to receiving your favorable response. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number]