[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], We hope this letter finds you well. Thank you for reaching out to us regarding your request for service on your expired warranty. We understand the value of your continued satisfaction and would like to address your concerns promptly and effectively. Firstly, we would like to apologize for any inconvenience caused due to the expiration of your warranty. However, please note that warranties typically have a specific duration, and once they expire, the coverage is no longer applicable. Despite this, we are committed to providing you with the best possible customer service and finding a suitable solution to your problem. Since your warranty has expired, we recommend considering our extended warranty program, which provides coverage for an extended period beyond the original warranty. This program offers comprehensive protection, ensuring that you can enjoy peace of mind when it comes to product maintenance and repair. We would be glad to provide you with more details and pricing options if you are interested. Alternatively, if you wish to proceed without extending the warranty, we understand your decision. In such cases, we are still willing to assist you by diagnosing the issue and offering repair services at a reasonable cost. Our certified technicians possess extensive knowledge and expertise in addressing various product-related problems. We assure you of our commitment to delivering reliable and efficient service. To proceed with scheduling a service appointment, please contact our customer service department at [Phone Number] or email us at [Email Address]. Our team will coordinate a convenient time for one of our technicians to visit your location and assess the situation further. Upon the technician's assessment, we will provide you with a comprehensive cost estimate for the required repairs. Rest assured, we maintain transparent pricing policies and will always inform you about any charges upfront. Our goal is to ensure your utmost satisfaction, and we appreciate your understanding and patience as we work towards resolving this matter. We value your trust in our products and services, and we are determined to uphold our reputation in the market. Thank you once again for choosing our company. We look forward to resolving your service request promptly. Please don't hesitate to contact us if you need any further assistance or have additional questions. Warm regards, [Your Name] [Your Title/Position] [Company Name]