[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Loan Provider's Name] [Loan Provider's Address] [City, State, ZIP Code] Subject: Legal Action Concerning Loan — [Loan Account Number] Dear [Recipient's Name], I hope this letter finds you well. I am writing to formally express my deep concern regarding the loan I obtained from your esteemed institution. Despite my efforts to resolve this matter amicably, I have been left with no choice but to escalate this issue to the realm of legal action due to the following circumstances: 1. Breach of Agreement: It has come to my attention that the terms and conditions outlined in the loan agreement have been violated by your institution. These violations include [provide specific details such as interest rate discrepancies, arbitrary fee charges, unauthorized loan modifications, or any other relevant breach]. 2. Negligence in Customer Care: I have encountered multiple instances of unprofessional ism and negligence from your representatives. Despite my repeated attempts to seek clarification and resolve issues, I have been met with indifference and neglect. Your lack of response to queries and failure to address my concerns have caused significant distress and frustration. 3. Unfair Collection Practices: I have noticed unfair and aggressive collection tactics employed by your institution. These practices include [describe any harassing phone calls, threats, or improper debt collection procedures experienced]. Such conduct is in direct violation of the Fair Debt Collection Practices Act, and I will not tolerate continued intimidation. Considering the egregious nature of these issues, I hereby request the following resolutions: 1. Immediate cessation of all collection attempts until this matter is fully resolved. 2. A thorough investigation into the breach of agreement and negligence displayed by your institution. 3. Full disclosure of all relevant documents pertaining to my loan account. 4. Compensation for damages caused, including any additional fees incurred as a result of your breach. 5. A formal, written apology addressing the unprofessional behavior exhibited by your employees. If the aforementioned concerns are not duly addressed within [number of days; suggest a reasonable deadline], I will have no choice but to proceed with legal action against your institution. Please be advised that under Puerto Rico law, any legal expenses, along with compensation for damages, will be sought. I believe in amicable resolution; however, I am committed to protecting my rights. I trust that you will take this matter seriously and prioritize its prompt resolution to avoid further escalation. Yours faithfully, [Your Name]