[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Company Name] [Customer Service Department] [Address] [City, State, ZIP Code] Subject: Puerto Rico Sample Letter for Incorrect Cancellation Dear [Company Name], I am writing to express my dissatisfaction regarding the cancellation of my recent order/service with your company. I received a cancellation notification on [date of cancellation], stating that my order/service has been canceled due to a system error or misunderstanding. First and foremost, I would like to highlight that I reside in Puerto Rico, which is a United States territory in the Caribbean Sea. Despite being part of the United States, Puerto Rico often encounters unique concerns and difficulties due to its geographical location. Therefore, it is essential for companies to recognize the distinct circumstances of customers based in Puerto Rico. This cancellation has caused significant inconvenience for me as a customer, and it is imperative that the error is rectified promptly. I have been a loyal customer of your company for [duration of your association] and have always appreciated the quality of your products/services. However, this unfortunate incident has dented my confidence in your ability to provide reliable services to customers in Puerto Rico. In light of this issue, I kindly request the following actions to be taken: 1. Investigation: Please conduct a detailed investigation to ascertain the reasons behind this cancellation and identify the system error or misunderstanding that led to this issue. 2. Rectification: Once the root cause is determined, I request you take necessary steps to resolve the cancellation error promptly to reinstate my order/service. 3. Compensation: Considering the inconvenience caused and the impact on my trust as a customer, I kindly expect appropriate compensation as a gesture of goodwill. This may include any applicable discounts, refunds, or vouchers. It is crucial for your company to understand the significance of Puerto Rico as a market and cater to the needs of its residents appropriately. By addressing this matter promptly, you can restore my faith in your brand and demonstrate your commitment to customer satisfaction. I trust that you will give this matter the attention it deserves, and I anticipate a prompt resolution to this issue. I expect to receive a written acknowledgment of this letter within [a reasonable timeframe, e.g., 5 business days] to confirm that my concerns have been acknowledged and appropriate actions are being taken. Thank you for your immediate attention to this matter. I hope we can resolve this issue amicably and restore our mutually beneficial business relationship. Yours sincerely, [Your Name]