Puerto Rico Software and Hardware Maintenance and Technical Support Agreement
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How to fill out Software And Hardware Maintenance And Technical Support Agreement?
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FAQ
(1) Hardware maintenance is the testing and cleaning of equipment. (2) Software maintenance is the updating of operating systems and application programs in order to add new functions and change data formats. It also includes fixing bugs and adapting the software to new hardware devices. See program maintenance.
When it comes to computers, the hardware is the physical and tangible part, like the monitor, keyboard, and speakers. Software is the programs and operating systems that need to be installed.
Description: Software maintenance is a vast activity which includes optimization, error correction, deletion of discarded features and enhancement of existing features. Since these changes are necessary, a mechanism must be created for estimation, controlling and making modifications.
A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
Software maintenance as a product does NOT include the creation, design, implementation, integration, etc. of a software package. These examples are considered software maintenance as a service.
While software support is defined as fixing broken software (or bugs) with reactive development, software maintenance is defined as proactive development in adding additional features or triaging low priority bugs that don't deteriorate the software design and user experience.
There are four types of software maintenance: Corrective Software Maintenance. Adaptive Software Maintenance. Perfective Software Maintenance.
Software maintenance is the process of changing, modifying, and updating software to keep up with customer needs. Software maintenance is done after the product has launched for several reasons including improving the software overall, correcting issues or bugs, to boost performance, and more.
Hardware maintenance is a term used to reference the variety of support services provided for the optimization and/or repair of server, network and storage hardware. These services might include contract maintenance, installation, hourly technical consulting services and parts.
In your maintenance agreement, you will need to include:A section that defines both the provider and the client including their full legal names and any terms that need to be defined in the contract.A list of the services that will be performed in detail.The compensation for the agreed upon services.More items...