Subject: Apology for Not Crediting Payment from Prompt Payer — Rhode Island Sample Letter Dear [Customer's Name], I hope this letter finds you in good health and high spirits. I am writing to extend my sincerest apologies for a recent oversight on our part, which resulted in your payment not being credited promptly. We highly value your promptness in settling your payments and the importance you place on meeting your financial obligations. At [Company Name], we strive to provide exceptional customer service and maintain accurate and efficient payment processing procedures. However, we understand the inconvenience and frustration caused when mistakes happen. We deeply regret any inconvenience this may have caused you and assure you that corrective measures have been taken to prevent such errors in the future. First, let me assure you that your payment has been located and identified within our system. The delay in crediting the amount to your account was due to an internal oversight, for which we take full responsibility. Our records now clearly indicate that the payment was received on [Date of Payment], and it should have been credited to your account promptly. Rest assured that the outstanding payment has been processed and duly credited to your account as of [Current Date]. We understand the importance of accuracy and expediency in financial matters and deeply regret the inconvenience caused by our error. We value your commitment to prompt payment, and we want to make sure it is appropriately recognized. Additionally, as a gesture of goodwill, we would like to offer you a complimentary service or discount on your next purchase with us. Please let us know how we can assist you further and make up for the inconvenience caused. Once again, please accept my sincere apologies for any frustration or inconvenience this error may have caused. Our team remains committed to providing you with exceptional service, and we assure you that we have implemented measures to prevent similar errors from occurring in the future. Thank you for your understanding and for bringing this matter to our attention. We greatly value your business and appreciate your promptness in settling your payments. If you have any further questions or need any clarification, please do not hesitate to contact our customer support team at [Customer Support Contact]. We look forward to serving you better in the future and once again extend our sincere apologies for any inconvenience caused. Yours sincerely, [Your Name] [Your Title] [Company Name]