Rhode Island Sample Letter for Defective Goods

• Category: Letters - Nonlegal - Customers
• State: Multi-State
• Control #: US-0191LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Dear [Supplier's Name], I am writing to you regarding a recent purchase made from your store, which unfortunately turned out to be defective. I believe it is essential to address this issue promptly as I am a resident of Rhode Island, where consumer protection laws provide clear rights for customers in situations like these. Firstly, let me provide you with some details regarding the purchase: [Include pertinent information such as the date of purchase, receipt number, product description, and any other relevant details]. Upon receiving the goods, I immediately noticed several manufacturing flaws, rendering the product [nonfunctional/broken/damaged]. These defects were not visible at the time of purchase, and it is evident that they arose during the production or transportation process. As a consumer in Rhode Island, I am protected by the state's well-defined consumer protection laws, which outline the rights and responsibilities of both buyers and sellers. These laws require that goods sold must be of satisfactory quality, fit for their intended purpose, and free from any defects. In this case, it is evident that the product I received does not meet these basic requirements. I would like to draw your attention to the Rhode Island General Laws Title 6, Chapter 13 — Retail Sales of Goods, which specifically governs the sale of goods in Rhode Island. Section 6-13-102 provides consumers with the right to demand repair, replacement, or refund for defective products. As the defects in the product are clearly beyond normal wear and tear, I am exercising my rights under this law to request [repair/replacement/refund]. In addition to my rights under state law, it is crucial to note that federal laws, such as the Magnuson-Moss Warranty Act, also protect consumers against the sale of defective goods. This act requires sellers to provide a written warranty, express or implied, for any consumer product over a certain value. In this case, as the product is faulty, I request that you comply with the provisions of the Magnuson-Moss Warranty Act. If you fail to do so, I may be entitled to a full refund or additional compensation under this federal law. To ensure a swift resolution to this matter, I kindly request that you take the necessary steps to satisfy the following options: 1. Repair: Arrange for a trained technician to fix the defects present in the product. All costs associated with the repair, including transportation, labor, and parts, should be covered by the supplier. 2. Replacement: Provide me with a new product that is free from any defects, ensuring it meets the required standards of quality. 3. Refund: Reimburse the full value of the product, including any shipping costs or additional expenses incurred due to the defective goods. I expect to receive a response from you within [reasonable time frame, typically 14 days], confirming your willingness to address this matter promptly and meet my requested resolution. Failure to do so may necessitate further action, which can include filing a complaint with relevant consumer protection agencies, seeking legal advice, or notifying the Rhode Island Attorney General's office. I believe in your commitment to customer satisfaction and expect you to honor your obligations under the Rhode Island consumer protection laws. I hope that we can resolve this matter amicably and avoid any unnecessary inconvenience or escalation. Thank you for your attention to this matter. I eagerly await your prompt response. Sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number]

Dear [Supplier's Name], I am writing to you regarding a recent purchase made from your store, which unfortunately turned out to be defective. I believe it is essential to address this issue promptly as I am a resident of Rhode Island, where consumer protection laws provide clear rights for customers in situations like these. Firstly, let me provide you with some details regarding the purchase: [Include pertinent information such as the date of purchase, receipt number, product description, and any other relevant details]. Upon receiving the goods, I immediately noticed several manufacturing flaws, rendering the product [nonfunctional/broken/damaged]. These defects were not visible at the time of purchase, and it is evident that they arose during the production or transportation process. As a consumer in Rhode Island, I am protected by the state's well-defined consumer protection laws, which outline the rights and responsibilities of both buyers and sellers. These laws require that goods sold must be of satisfactory quality, fit for their intended purpose, and free from any defects. In this case, it is evident that the product I received does not meet these basic requirements. I would like to draw your attention to the Rhode Island General Laws Title 6, Chapter 13 — Retail Sales of Goods, which specifically governs the sale of goods in Rhode Island. Section 6-13-102 provides consumers with the right to demand repair, replacement, or refund for defective products. As the defects in the product are clearly beyond normal wear and tear, I am exercising my rights under this law to request [repair/replacement/refund]. In addition to my rights under state law, it is crucial to note that federal laws, such as the Magnuson-Moss Warranty Act, also protect consumers against the sale of defective goods. This act requires sellers to provide a written warranty, express or implied, for any consumer product over a certain value. In this case, as the product is faulty, I request that you comply with the provisions of the Magnuson-Moss Warranty Act. If you fail to do so, I may be entitled to a full refund or additional compensation under this federal law. To ensure a swift resolution to this matter, I kindly request that you take the necessary steps to satisfy the following options: 1. Repair: Arrange for a trained technician to fix the defects present in the product. All costs associated with the repair, including transportation, labor, and parts, should be covered by the supplier. 2. Replacement: Provide me with a new product that is free from any defects, ensuring it meets the required standards of quality. 3. Refund: Reimburse the full value of the product, including any shipping costs or additional expenses incurred due to the defective goods. I expect to receive a response from you within [reasonable time frame, typically 14 days], confirming your willingness to address this matter promptly and meet my requested resolution. Failure to do so may necessitate further action, which can include filing a complaint with relevant consumer protection agencies, seeking legal advice, or notifying the Rhode Island Attorney General's office. I believe in your commitment to customer satisfaction and expect you to honor your obligations under the Rhode Island consumer protection laws. I hope that we can resolve this matter amicably and avoid any unnecessary inconvenience or escalation. Thank you for your attention to this matter. I eagerly await your prompt response. Sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number]