Subject: Follow-up on Duplicate Order — Urgent Assistance Required Dear [Customer Service/Support Representative's Name], I hope this letter finds you well. I am writing to bring to your attention an issue regarding a recent order I placed with [Company Name]. I apologize for any inconvenience caused, but it appears that my order has been duplicated, resulting in an incorrect quantity of products being shipped to my address. To provide you with all the necessary information, I have included the details of the order below: Order Number: [Order Number] Order Date: [Order Date] Items Ordered: [List the products/items] Quantity Ordered: [Total quantity originally requested] Quantity Received: [Total quantity received] Upon receiving the shipment, I immediately noticed that the quantity of products received exceeded my initial order. It seems that a duplicate order has been processed, leading to an inaccurate delivery. I kindly request your assistance in rectifying this situation promptly. I understand that sometimes errors occur during the order fulfillment process, and I am confident that your team will address this matter efficiently. To resolve this issue, I kindly ask that you: 1. Review my account and verify the duplication of the order. 2. Arrange for the collection and return of the surplus products at your earliest convenience. 3. Provide a full refund or credit for the incorrect quantity of products received. Please note that due to the nature of my order, it is crucial to resolve this matter promptly. I highly value your company's product and service quality, and I trust that you will take the necessary steps to rectify this error without further delay. In addition, I would appreciate if you could keep me updated on the progress of resolving this issue. You may reach me at [Your Contact Information] or via email at [Your Email Address]. I thank you for your immediate attention to this matter and your prompt response within **business days/hours** would be greatly appreciated. I believe that resolving this issue promptly will reinforce my confidence in [Company Name]'s commitment to excellent customer service. Thank you for your understanding, and I look forward to a satisfactory resolution. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Your Phone Number] [Your Email Address] Keywords: duplicate order, follow-up, incorrect quantity, shipment, order fulfillment process, rectifying, refund, credit, collection, error, resolution, customer service.
Subject: Follow-up on Duplicate Order — Urgent Assistance Required Dear [Customer Service/Support Representative's Name], I hope this letter finds you well. I am writing to bring to your attention an issue regarding a recent order I placed with [Company Name]. I apologize for any inconvenience caused, but it appears that my order has been duplicated, resulting in an incorrect quantity of products being shipped to my address. To provide you with all the necessary information, I have included the details of the order below: Order Number: [Order Number] Order Date: [Order Date] Items Ordered: [List the products/items] Quantity Ordered: [Total quantity originally requested] Quantity Received: [Total quantity received] Upon receiving the shipment, I immediately noticed that the quantity of products received exceeded my initial order. It seems that a duplicate order has been processed, leading to an inaccurate delivery. I kindly request your assistance in rectifying this situation promptly. I understand that sometimes errors occur during the order fulfillment process, and I am confident that your team will address this matter efficiently. To resolve this issue, I kindly ask that you: 1. Review my account and verify the duplication of the order. 2. Arrange for the collection and return of the surplus products at your earliest convenience. 3. Provide a full refund or credit for the incorrect quantity of products received. Please note that due to the nature of my order, it is crucial to resolve this matter promptly. I highly value your company's product and service quality, and I trust that you will take the necessary steps to rectify this error without further delay. In addition, I would appreciate if you could keep me updated on the progress of resolving this issue. You may reach me at [Your Contact Information] or via email at [Your Email Address]. I thank you for your immediate attention to this matter and your prompt response within **business days/hours** would be greatly appreciated. I believe that resolving this issue promptly will reinforce my confidence in [Company Name]'s commitment to excellent customer service. Thank you for your understanding, and I look forward to a satisfactory resolution. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Your Phone Number] [Your Email Address] Keywords: duplicate order, follow-up, incorrect quantity, shipment, order fulfillment process, rectifying, refund, credit, collection, error, resolution, customer service.
