[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Company/Organization Name] [The Address of the Company/Organization] [City, State, ZIP Code] Subject: Demand for Refund of Faulty Work Dear [Company/Organization Name], I am writing to bring to your attention the substandard work recently carried out by your company, which has left me extremely dissatisfied and inconvenienced. As a resident of Rhode Island, I am entitled to expect quality services and products, which unfortunately were not delivered in this situation. On [date], I hired your company to perform [provide a brief description of the faulty work performed, including any relevant details such as dates, locations, and contract numbers]. Despite my initial trust and confidence in your team's abilities, it has become evident that the services provided were of unacceptable quality and failed to meet the agreed-upon standards. The most significant issues I encountered with the work include [list specific problems or defects encountered]. These problems have caused me substantial inconvenience, frustration, and financial burden, as I have had to engage other professionals to rectify the substandard work and make it compliant. Under Rhode Island law, consumers have the right to expect goods and services of a certain quality. As stated in the Rhode Island General Laws § 6-2.1-107 (Implied Warranty of Merchantability), goods and services should be fit for their intended purpose and meet industry standards. Unfortunately, your company's work clearly falls short of these expectations. As a result, I demand an immediate refund of [state the amount of money or percentage of the total cost] paid for the faulty services, as well as reimbursement for any additional costs incurred in rectifying the defects caused by your company's work. I expect to receive the refund within [give a reasonable timeframe, usually within 14 days] of the date of this letter. If my demand for a refund is not met within the specified timeframe, I will be left with no choice but to pursue further action to protect my rights as a consumer. This may include filing a complaint with the Rhode Island Attorney General's Consumer Protection Unit, seeking legal counsel, and sharing my negative experience with both online and offline consumer review platforms. I anticipate that you will handle this matter in a fair and timely manner, acknowledging your responsibility for the substandard work performed under your name. I sincerely hope that we can reach an amicable resolution without the need for further legal involvement. Please confirm in writing receipt of this letter and provide your response within [give a reasonable timeframe, usually within 7 days] of receiving it. You may contact me via email or phone to discuss this matter further. Thank you for your prompt attention to this matter. Yours sincerely, [Your Name]