[Your Name] [Your Title/Position] [Company Name] [Company Address] [City, State, Zip] [Date] [Recipient's Name] [Recipient's Title/Position] [Company Name] [Company Address] [City, State, Zip] Subject: Apology and Proposal on Over shipped Merchandise Dear [Recipient's Name], I hope this letter finds you well. I am writing on behalf of [Your Company Name] to sincerely apologize for the over shipment of merchandise that occurred on [Date]. We acknowledge our mistake and take full responsibility for this unfortunate error. We understand that this oversight may have caused considerable inconvenience and confusion for both your team and your company. Furthermore, we deeply regret any negative impact this may have had on your operations and strive to rectify the situation promptly. To address this issue, we have developed a comprehensive proposal to reduce any disruption and facilitate a fair resolution. Firstly, our proposal includes arranging the immediate retrieval of the excess merchandise at our expense. We have already coordinated with our logistics team to ensure that all necessary arrangements are in place, and the surplus goods will be collected at your earliest convenience. Moreover, we would like to extend our apologies by offering a discount of [X] on your next order to compensate for any inconvenience caused. By taking this step, we aim to rebuild the trust and restore our mutual business relationship. In addition to rectifying the over shipment issue, we are actively reviewing and revising our internal processes to prevent similar incidents from occurring in the future. We have implemented new checks and balances to improve our order processing system, ensuring that such oversights are mitigated and eliminated. We value your partnership and the trust you have placed in our company. It is our utmost priority to continually provide exceptional service and maintain harmonious relationships with our esteemed clients. We hope that you will consider our sincere apology and find our proposal to be a satisfactory resolution to this unfortunate oversight. Please do not hesitate to contact me directly at [Your Phone Number] or [Your Email Address] should you have any further questions or concerns regarding this matter. I assure you that I will personally oversee the implementation of the proposed solutions to ensure a smooth process. Thank you for your understanding and patience. We genuinely regret any inconvenience caused and appreciate your ongoing support as we strive to rectify the situation promptly. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]
Rhode Island Sample Letter for Apology and Proposal on Overshipped Merchandise
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