Rhode Island Master Services Agreement for Information Technology Infrastructure Support Services is a comprehensive document outlining the terms and conditions for IT infrastructure support services between the state of Rhode Island and an IT service provider. This agreement establishes the framework for all IT infrastructure support services and is designed to ensure the proper management, maintenance, and support of the state's IT systems and infrastructure. The Rhode Island Master Services Agreement for Information Technology Infrastructure Support Services covers various aspects essential to IT infrastructure management. It encompasses services such as network management, server administration, data backup and recovery, hardware and software installation, configuration management, system monitoring, security management, and support of other IT infrastructure components. This agreement includes clauses addressing service levels, responsibilities of the IT service provider, performance metrics, and remedies in case of breaches or failures. It also outlines the process for handling change requests, incident management, problem resolution, and escalation procedures. Furthermore, the Rhode Island Master Services Agreement for Information Technology Infrastructure Support Services may include additional sections or addendums specific to different types of IT infrastructure services provided. These types may include: 1. Network Infrastructure Support Services: This section focuses on the management, configuration, and support of the state's network infrastructure including routers, switches, firewalls, and other network devices. It may include services such as network design, implementation, capacity planning, traffic management, and optimization. 2. Server Infrastructure Support Services: This section pertains to the management, maintenance, and support of the state's server infrastructure. It covers services such as server installation, configuration, virtualization, patch management, hardware and software upgrades, and performance monitoring. 3. Data Center Infrastructure Support Services: This section addresses the management and support of the state's data center facilities and associated infrastructure, including power distribution, cooling, backup generators, and physical security measures. It may include services such as capacity planning, space allocation, equipment maintenance, and disaster recovery planning. 4. Cloud Infrastructure Support Services: For cases where the state utilizes cloud-based infrastructure, this section outlines the management, security, and support services related to the cloud-based IT systems. It covers services such as cloud vendor management, data migration, performance optimization, scalability, and compliance with relevant regulations. In conclusion, the Rhode Island Master Services Agreement for Information Technology Infrastructure Support Services is a comprehensive and customizable contract that governs the provision of IT infrastructure support services to the state. It ensures a well-defined relationship between the state and the IT service provider, providing clarity on service levels, responsibilities, and all other relevant aspects necessary for the effective and efficient operation of Rhode Island's IT infrastructure.
Rhode Island Master Services Agreement for Information Technology Infrastructure Support Services
Category:
State:
Multi-State
Control #:
US-1186BG
Format:
Word;
Rich Text
Instant download
Description
Information technology is the study, design, development, implementation, support or management of computer-based information systems - particularly software applications and computer hardware. IT workers help ensure that computers work well for people.
Rhode Island Master Services Agreement for Information Technology Infrastructure Support Services is a comprehensive document outlining the terms and conditions for IT infrastructure support services between the state of Rhode Island and an IT service provider. This agreement establishes the framework for all IT infrastructure support services and is designed to ensure the proper management, maintenance, and support of the state's IT systems and infrastructure. The Rhode Island Master Services Agreement for Information Technology Infrastructure Support Services covers various aspects essential to IT infrastructure management. It encompasses services such as network management, server administration, data backup and recovery, hardware and software installation, configuration management, system monitoring, security management, and support of other IT infrastructure components. This agreement includes clauses addressing service levels, responsibilities of the IT service provider, performance metrics, and remedies in case of breaches or failures. It also outlines the process for handling change requests, incident management, problem resolution, and escalation procedures. Furthermore, the Rhode Island Master Services Agreement for Information Technology Infrastructure Support Services may include additional sections or addendums specific to different types of IT infrastructure services provided. These types may include: 1. Network Infrastructure Support Services: This section focuses on the management, configuration, and support of the state's network infrastructure including routers, switches, firewalls, and other network devices. It may include services such as network design, implementation, capacity planning, traffic management, and optimization. 2. Server Infrastructure Support Services: This section pertains to the management, maintenance, and support of the state's server infrastructure. It covers services such as server installation, configuration, virtualization, patch management, hardware and software upgrades, and performance monitoring. 3. Data Center Infrastructure Support Services: This section addresses the management and support of the state's data center facilities and associated infrastructure, including power distribution, cooling, backup generators, and physical security measures. It may include services such as capacity planning, space allocation, equipment maintenance, and disaster recovery planning. 4. Cloud Infrastructure Support Services: For cases where the state utilizes cloud-based infrastructure, this section outlines the management, security, and support services related to the cloud-based IT systems. It covers services such as cloud vendor management, data migration, performance optimization, scalability, and compliance with relevant regulations. In conclusion, the Rhode Island Master Services Agreement for Information Technology Infrastructure Support Services is a comprehensive and customizable contract that governs the provision of IT infrastructure support services to the state. It ensures a well-defined relationship between the state and the IT service provider, providing clarity on service levels, responsibilities, and all other relevant aspects necessary for the effective and efficient operation of Rhode Island's IT infrastructure.
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