Rhode Island Internet Services Agreement - Exodus Communications, Inc. and customer regarding provision of internet services

• Category: Corporations - Public - Internet Services
• State: Multi-State
• Control #: US-EG-9392
• Format: Word; Rich Text

Description

Internet Data Center Services Agreement between Exodous Communications, Inc. and _______ (customer) regarding providing internet services dated December 31, 1998. 11 pages. Rhode Island Internet Services Agreement — Exodus Communications, Inc. and customer: The Rhode Island Internet Services Agreement between Exodus Communications, Inc. and the customer is a comprehensive contract that delineates the terms and conditions governing the provision of internet services in Rhode Island. This agreement serves as a legally binding document protecting the rights and responsibilities of both parties involved in the delivery and consumption of these services. Exodus Communications, Inc., a leading internet service provider (ISP), offers various types of agreements tailored to meet the diverse needs of different customers. These agreements may include, but are not limited to: 1. Residential Internet Services Agreement: This type of agreement is designed for individual customers who require internet services for personal use at home. It outlines the service levels, installation process, maintenance, and technical support provided by Exodus Communications, Inc. 2. Business Internet Services Agreement: This agreement targets small, medium, and large businesses in Rhode Island. It encompasses terms related to dedicated internet connectivity, service level agreements (SLAs), uptime guarantees, bandwidth provisioning, security features, and additional services tailored for business needs. 3. Managed Services Agreement: For customers who require a more comprehensive and customized solution, Exodus Communications, Inc. offers managed services agreements. These agreements include proactively managed network infrastructure, 24/7 monitoring, cybersecurity measures, data backup and recovery, and ongoing technical support. 4. Service Level Agreement (SLA): This is an addendum or a separate agreement specific to Service Level Agreement terms between Exodus Communications, Inc. and the customer. An SLA outlines the guaranteed performance metrics, such as uptime, response time, and problem resolution, ensuring a high level of service quality and reliability. The Rhode Island Internet Services Agreement covers various aspects crucial to the provision of internet services, including: — Scope of Services: The agreement clearly defines the types of internet services provided, outlining the technologies, equipment, and connectivity options available to the customers. — Service Delivery: It elucidates the process of service activation, installation, configuration, and any additional requirements necessary for the provision of internet services. — Performance and Uptime: The agreement establishes performance metrics, ensuring that the internet services offered meet certain standards, including minimum bandwidth speeds, latency, and uptime. — Billing and Payment: This section details the billing cycle, payment terms, accepted payment methods, and any penalties or fees associated with late payments or early contract termination. — Customer Support: Exodus Communications, Inc. commits to providing technical support to the customer, either through phone, email, or chat, along with the anticipated response times and escalation procedures. — Responsibilities and Liability: The agreement clearly identifies the responsibilities and liabilities of each party, addressing issues related to security, data protection, intellectual property rights, indemnification, and limitation of liability. — Term and Termination: It specifies the duration of the agreement, any termination conditions, and the process for terminating the contract, including notice periods, dispute resolution mechanisms, and grounds for termination. The Rhode Island Internet Services Agreement — Exodus Communications, Inc. and customer is an essential legal document that ensures a clear understanding between the service provider and the customer, enabling a smooth and mutually beneficial relationship throughout the provision of internet services.

Rhode Island Internet Services Agreement — Exodus Communications, Inc. and customer: The Rhode Island Internet Services Agreement between Exodus Communications, Inc. and the customer is a comprehensive contract that delineates the terms and conditions governing the provision of internet services in Rhode Island. This agreement serves as a legally binding document protecting the rights and responsibilities of both parties involved in the delivery and consumption of these services. Exodus Communications, Inc., a leading internet service provider (ISP), offers various types of agreements tailored to meet the diverse needs of different customers. These agreements may include, but are not limited to: 1. Residential Internet Services Agreement: This type of agreement is designed for individual customers who require internet services for personal use at home. It outlines the service levels, installation process, maintenance, and technical support provided by Exodus Communications, Inc. 2. Business Internet Services Agreement: This agreement targets small, medium, and large businesses in Rhode Island. It encompasses terms related to dedicated internet connectivity, service level agreements (SLAs), uptime guarantees, bandwidth provisioning, security features, and additional services tailored for business needs. 3. Managed Services Agreement: For customers who require a more comprehensive and customized solution, Exodus Communications, Inc. offers managed services agreements. These agreements include proactively managed network infrastructure, 24/7 monitoring, cybersecurity measures, data backup and recovery, and ongoing technical support. 4. Service Level Agreement (SLA): This is an addendum or a separate agreement specific to Service Level Agreement terms between Exodus Communications, Inc. and the customer. An SLA outlines the guaranteed performance metrics, such as uptime, response time, and problem resolution, ensuring a high level of service quality and reliability. The Rhode Island Internet Services Agreement covers various aspects crucial to the provision of internet services, including: — Scope of Services: The agreement clearly defines the types of internet services provided, outlining the technologies, equipment, and connectivity options available to the customers. — Service Delivery: It elucidates the process of service activation, installation, configuration, and any additional requirements necessary for the provision of internet services. — Performance and Uptime: The agreement establishes performance metrics, ensuring that the internet services offered meet certain standards, including minimum bandwidth speeds, latency, and uptime. — Billing and Payment: This section details the billing cycle, payment terms, accepted payment methods, and any penalties or fees associated with late payments or early contract termination. — Customer Support: Exodus Communications, Inc. commits to providing technical support to the customer, either through phone, email, or chat, along with the anticipated response times and escalation procedures. — Responsibilities and Liability: The agreement clearly identifies the responsibilities and liabilities of each party, addressing issues related to security, data protection, intellectual property rights, indemnification, and limitation of liability. — Term and Termination: It specifies the duration of the agreement, any termination conditions, and the process for terminating the contract, including notice periods, dispute resolution mechanisms, and grounds for termination. The Rhode Island Internet Services Agreement — Exodus Communications, Inc. and customer is an essential legal document that ensures a clear understanding between the service provider and the customer, enabling a smooth and mutually beneficial relationship throughout the provision of internet services.