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Research suggests that anonymity breeds honesty. This is especially more salient when dealing with sensitive topics that often arise during an exit interview. If there's a problem with HR, working conditions, managers, motivation, salaries?or anything else?you want to be sure nothing is being left out.
Make sure the employee knows that the exit interview is confidential, but you may want to ask if the employee is open to you sharing their specific feedback with others in the workplace, like their direct supervisor or the executive in charge of their department.
What should you include in an exit interview form? Questions about the reasons for departure. ... Questions about what they liked about their job. ... Questions about how you can improve your workplace. ... Questions about whether they were happy with their pay.
While managers may want to act on the information gained from an exit interview, it would definitely be best to keep it as confidential as many other HR processes.
A confidentiality agreement should include a clear definition of the confidential information, scope of the agreement, obligations of the receiving party, the duration of the contract, any exceptions to confidentiality, and the consequences of a breach of the contract.
Confidentiality. Everything discussed during exit interviews must be kept confidential. HR should assure exiting employees that interview records are confidential. HR should tell employees how they'll present results to management (e.g. in aggregate form or anonymous feedback.)
While you cannot legally mandate that employees participate in exit interviews, you should do all you can to encourage their cooperation. One of the ways you can do that is by stressing that a departing employee's remarks won't be shared with others in the office, unless you're required to share the information by law.
What not to say in an exit interview - 5 phrases to avoid ?My manager was a nightmare to work for.? ... ?The pay is terrible.? / ?I'm not being paid enough.? ... ?Let me tell you what's wrong with this company?? ... ?Everyone in my department wants to leave.? ... ?It was impossible to do my job with such poor resources.?