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Application Hosting Service Level Agreement

South Carolina Application Hosting Service Level Agreement

Name: South Carolina Application Hosting Service Level Agreement
Brand: US Legal Forms
Rating: 4.83 (400 reviews)

Category:

Technology - Websites - Hosting

State:

Multi-State

Control #:

US-KWP-0070

Format:

Instant download

Description

This form is an Application for Hosting a Service Level Agreement. The licensee agrees to provide the end-user with access to such hardware, software, and network connections that may be required. The document also provides that the licensee is given up to five gig of disk space and the licensee will be responsible for additional disk space. The parties expressly recognize that the Internet contains unedited materials, some of which are unlawful, indecent, or offensive to the licensee, and access to such materials by the licensee is done at the licensee's sole risk.

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How to fill out South Carolina Application Hosting Service Level Agreement?

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FAQ

If you'd like to reap similar IT advantages, follow these five steps to draw up a great SLA.Step 1: Define your SLA scope.Step 2: Set response and resolution times.Step 3: Create ownership and escalation points.Step 4: Monitor performance and measure compliance.Step 5: Establish change control in the IT SLA.

The main elements of a good SLA.Overall objectives. The SLA should set out the overall objectives for the services to be provided.Description of the Services. The SLA should include a detailed description of the services.Performance Standards.Compensation/Service Credits.Critical Failure.

There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.

There are four SLA conditions as mentioned below: Start Condition. Pause Condition. Stop Condition.

ITIL focuses on three types of options for structuring SLA: Service-based, Customer-based, and Multi-level or Hierarchical SLAs.

A Service Level Agreement (SLA) is a contract that is made between a service provider and a customer, which ensures that a minimum level of service is maintained. SLAs in the cloud computing industry cover response times and service availability.

A service level agreement (SLA) is an agreement between an IT Service provider and a customer. For instance, you are a customer of a bank and the bank provides services to you.

Corporate Level: It is a comprehensive description of the agreement, covering generic SLM issues, suitable for everyone in the organization. Customer Level: Cover SLM issues relevant to a particular group of customers. Service Level: Covers SLM issues for a particular service relevant for a particular customer group.

SLAs features include: Specific details and scope of provided services, including priorities, responsibilities and guarantees. Specific, expected and measurable services at minimum or target levels. Informal or legally binding.

More info

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South Carolina Application Hosting Service Level Agreement

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