What is an SLA and its components?

SLA stands for Service Level Agreement. It is a legally binding agreement between a business & its service provider. It includes a list of services offered by the provider, along with inclusions, exclusions & exceptions.

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License Subscription Agreement with Service Level Options

South Carolina License Subscription Agreement with Service Level Options

Name: South Carolina License Subscription Agreement with Service Level Options
Brand: US Legal Forms
Rating: 4.82 (237 reviews)

Category:

Technology - Licenses

State:

Multi-State

Control #:

US-KWP-0071

Format:

Instant download

Description

This form is a License Subscription Agreement with Service Level Options. The licensor grants to the licensee a license to use certain software programs and related documentation. The license pricing will be based on monthly subscription fees and the license setup fee. The licensee also acknowledges that the licensed software is highly confidential proprietary information and trade secrets of the licensor and disclosure of the information will result in serious injury to the licensor.

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How to fill out South Carolina License Subscription Agreement With Service Level Options?

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FAQ

SLA stands for Service Level Agreement. It is a legally binding agreement between a business & its service provider. It includes a list of services offered by the provider, along with inclusions, exclusions & exceptions.

There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.

The SLA should include not only a description of the services to be provided and their expected service levels, but also metrics by which the services are measured, the duties and responsibilities of each party, the remedies or penalties for breach, and a protocol for adding and removing metrics.

A service level agreement (SLA) is an agreement between an IT Service provider and a customer. For instance, you are a customer of a bank and the bank provides services to you.

Particular aspects of the service quality, availability, responsibilities are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract.

ITIL focuses on three types of options for structuring SLA: Service-based, Customer-based, and Multi-level or Hierarchical SLAs.

Corporate Level: It is a comprehensive description of the agreement, covering generic SLM issues, suitable for everyone in the organization. Customer Level: Cover SLM issues relevant to a particular group of customers. Service Level: Covers SLM issues for a particular service relevant for a particular customer group.

The main elements of a good SLA.Overall objectives. The SLA should set out the overall objectives for the services to be provided.Description of the Services. The SLA should include a detailed description of the services.Performance Standards.Compensation/Service Credits.Critical Failure.

An internal service level agreement is an agreement between you and an internal customer (such as another organization, site, or department). For example, you are the facilities manager and provide maintenance services for the departments in your company.

More info

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South Carolina License Subscription Agreement with Service Level Options

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