South Dakota Sample Letter for Apology for Not Crediting Payment from Prompt Payer: [Your Name] [Your Address] [City, State, ZIP] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Apology and Correction for Not Crediting Payment Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to extend my sincere apologies for an error on our part in not properly crediting your recent payment for [services rendered/products purchased]. As a business that values prompt and accurate service, we deeply regret any inconvenience or confusion this may have caused. Upon internal investigation, we have identified that there was an oversight in our payment processing system which caused your payment to be overlooked for crediting. Please accept our sincerest apologies for this oversight, and rest assured that steps have been taken to rectify the situation promptly. To address this issue, I have personally instructed our finance department to credit your payment immediately. The amount of [EX] has now been credited to your account, effective [date]. You can verify this credit through our online portal or by contacting our customer service department at [contact details]. We have also waived any late fees or penalties that may have been mistakenly applied. I understand that this mistake may have caused you inconvenience and worry, and for that, I am truly sorry. We deeply value your prompt payment history and the trust you have placed in our company. Rest assured that we have reinforced our internal processes to ensure that such errors do not recur in the future. Once again, please accept our apologies for any inconvenience this may have caused you. We greatly appreciate your understanding and cooperation throughout this process. If you have any further questions or require any additional assistance, please do not hesitate to contact me directly. We genuinely value you as a customer and look forward to continuing our business relationship with you. Thank you for your patience and understanding. Yours sincerely, [Your Name] [Your Position] [Company Name] [Phone Number] [Email Address] Alternative Type: South Dakota Sample Letter for Apology for Not Crediting Payment from Prompt Payer — Extension of Payment Terms In some cases, businesses might choose to extend payment terms or offer compensation as an additional gesture of goodwill and as a means to further alleviate any inconvenience caused. The structure and content of this alternative letter will remain largely the same, but the concluding paragraphs can include an offer to extend the payment deadline by a certain period or another suitable compensation arrangement. It is important to tailor the letter to the specific circumstances and make sure the offer aligns with your company's policies.