[Your Name] [Your Address] [City, State, ZIP] [Date] [Client's Name] [Client's Address] [City, State, ZIP] Subject: Fraudulent Charges on [Client's Account] Dear [Client's Name], I hope this letter finds you well. I am writing to bring to your attention an issue regarding fraudulent charges on your [Bank Name] account. We recently identified several suspicious transactions and believe your account has been compromised by unauthorized individuals. We understand the distress and inconvenience this may have caused you, and please be assured that we are fully committed to resolving this matter swiftly and efficiently. To provide us with the necessary information required to investigate and resolve this issue, we kindly request that you carefully review the following details regarding the fraudulent charges. We appreciate your prompt cooperation in providing us with the requested information to facilitate the investigation: 1. Transaction Details: — Date and time of each suspicious transaction. — Description of the vendor or merchant associated with each charge. — Transaction amounts for each fraudulent charge. — Any additional information that may assist in identifying these unauthorized transactions. 2. Account Information: — Your full account number— - Account holder's name. — Account opening date— - Any relevant account activities leading up to the fraudulent charges. 3. Additional Supporting Documents: — Copies of any emails or notifications received regarding the fraudulent charges. — Any correspondence with the bank or credit card company regarding this matter. — Copies of any identification documents required. Please ensure you provide all the requested information accurately and promptly. This will enable us to perform a thorough investigation and expedite the recovery process. Once we receive the necessary documents, we will initiate the necessary actions to reverse the fraudulent charges and secure your account. Ensuring the security and peace of mind of our clients is our highest priority. Rest assured that we have implemented enhanced security measures to prevent any further unauthorized access to your account. As an additional precautionary step, we recommend that you change your account password and carefully monitor your account for any suspicious activities in the upcoming weeks. If you require any further assistance or have any concerns, please do not hesitate to contact our dedicated customer support team at [Bank's Customer Service Number]. They are available [Bank's Customer Service Hours] to assist you in resolving any queries related to this matter. We apologize for any inconvenience caused by this unfortunate incident. Your trust and satisfaction are of utmost importance to us. We assure you that we will work diligently to resolve this matter in a timely manner. Thank you for your cooperation and understanding. Sincerely, [Your Name] [Your Title/Position] [Bank Name] [Bank Address] [City, State, ZIP]